CPI INV PD Clerk III
Texas Department of Family and Protective Services
Houston, TX 77060
$2,694.33 - $3,946.25 a month
Description
CPI INV PD Clerk III
Date: Jun 10, 2025
Location:
HOUSTON, TX
WHY WORK FOR DFPS?
The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas.
Functional Title: CPI INV PD Clerk III
Job Title: CPI INV PD Clerk III
Agency: Dept of Family & Protectve Svc
Department: Region 6A INV Dir Del - PS
Posting Number: 6148
Closing Date: 06/24/2025
Posting Audience: Internal and External
Occupational Category: Protective Services
Salary Group: TEXAS-A-11
Salary Range: $2,694.33$3,946.25
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: HOUSTON
Job Location Address: 3 NORTHPOINT DR
Other Locations:
MOS Codes:
42A, 42B, 42H, 70F, 420A, 120, 003759, 3320, SEI11, YNS, YN, 0111
The position provides advanced (senior-level) clerical and general office support for the Program Directors of the Child Protection Investigation (CPI) Division, who manage a program area of approximately fifty employees. The Clerk works diligently to help maintain smooth office operations by planning, analyzing data, inventory control, assisting with human resource tasks, interpreting policy and procedures, provides professional and courteous assistance to our clients, families and stakeholders when needed, works well under pressure and is able to prioritize assigned tasks and deadlines. Works under limited supervision, with considerable latitude for the use of initiative and independent judgement. The position interacts routinely with Texas Department of Family and Protective Services staff and the community.
As a Program Director Clerk you will complete reports and various tasks for the region and the program, which may cause you to have to work outside the normal work day. You may have to route out cases to staff in the program.
Essential job functions:
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Compiles, organizes, tracks and monitors various types of information, including but not limited to: agency random moment time studies, requests for any IT changes in hardware or information security and access, processes client services authorizations, accesses and provides information from the HHSC income eligibility database.
- Manages program related data entry and case tracking information into IMPACT such as maintaining on-call schedules, reviews, routes and logs courtesy requests and case transfers. Utilizes data warehouse for reports as well as information for internal or external stakeholders.
- Answers and screens telephone inquiries including managing client questions or complaints in a professional manner. Takes and routes messages, monitors and distributes faxes received. Opens and distributes incoming mail accordingly and processes all outgoing mail.
- Creates various correspondence and forms such as case staffing agendas, program meeting information, phone lists, organization charts, and will assist with meeting notes as requested.
- Maintains confidential program related documents such as performance evaluations, personnel records, case records, related files, and other documents to support work of the program area.
- Utilizes technology to maximize program efficiency and effectiveness by accessing applications to reserve conference and visitation rooms for meetings in various buildings throughout the program area, and assists staff with processing travel claims.
- Oversees supply inventory and creates purchase orders as necessary to ensure adequate supplies for all staff in office.
- May assist with switchboard operations, notarizing legal documents, and train new admins as needed. Performs other duties as assigned and required to maintain program operations.
- Attend trainings and meeting at various DFPS offices.
- May assist Program Director with preparation for meetings and trainings.
Registrations, Licensure Requirements or Certifications:
None
Knowledge, Skills and Abilities:
- Knowledge of office practices and administrative procedures.
- Skill in effective verbal and written communication and the ability to understand both verbal and written instructions.
- Skill in working and interacting in an office supporting several staff members.
- Skill in establishing and maintaining effective working relationships.
- Ability to work in dependently in a fast-paced environment.
- Ability to operate a personal computer and various software packages including Microsoft Word, Excel, and Outlook at an advanced level.
- Ability to effectively handle and prioritize multiple assignments in a dynamic environment.
- Ability to operate basic office equipment such as fax machines, copier, and printers.
- Ability to communicate in a courteous and professional manner.
- Ability to take initiatives and make sound judgements.
- Tracks and maintains control systems for various assignments made by the Program Director.
- Handles incoming and outgoing mail and maintain files for the Program Director.
- Performs other duties as assigned and required to maintain unit operations.
- Ability to be on-call on a rotating basis to assist with administrative duties.
- Performs other duties as assigned by regional and executive team administrative team.
Initial Screening Criteria:
- Graduation from high school or equivalent.
- Previous full-time administrative support, general office, clerical, secretarial or Department of Family and Protective Services experience preferred.
Final Selection Criteria:
None
Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.
The salary offered will follow HHS starting salary guidelines which are typically made at or near the posted minimum of the salary range.
- PD Clerk III may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education, and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.***
According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All of these diseases are vaccine-preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with patients. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
All new hire candidates will be required to receive COVID-19 medical screening (nasal test) as part of the due diligence.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to: 42A, YN, 0111, 3A1X1. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
MOS Code: *
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Nearest Major Market: Houston