Systems Administrator II
Texas Department of Family and Protective Services
Houston, TX 77023
$4,020.33 - $6,335.66 a month
Description
Systems Administrator II
The Field Services Technician (FST) is a customer service focused position that provides direct support to agency employees within a specific geographic area supporting various computer devices including tablets, cell phones and network equipment. FST is responsible for monitoring the incident queue daily, resolving incidents within service-level agreement timelines and participates in IT projects to refresh computer equipment. The FST promotes and conforms to all security policies and procedures.
Essential Job Functions (EJFs):
Asset Management (15%) Maintains accurate inventory of agency computer equipment and completes all property inventory documentation.
Project Management and Support (10%) Assists in the planning and implementation of Information Technology Initiatives as related to changes in equipment, devices, network, and site movies.
Performs work as assigned (10%) Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned that includes handling service requests, troubleshooting technical issues, testing new equipment and software. Updating inventory\project spreadsheets using Excel and other special assignments or activities as assigned.
Knowledge, Skills and Abilities (KSAs):
Knowledge of networks, active directory, add/ delete network users, and agency security policies and procedures.
Skill in: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems., and other system administration tools; and to communicate effectively.
Skill in establishing and maintaining effective working relationships.
Skill in effective verbal and written communications of technical information to technical and non-technical staff.
Ability to prioritize and manage heavy workloads.
Ability to interact with all levels of staff and provide effective customer support.
Ability to work independently in a fast-paced environment. Ability to operate a personal computer and software packages. Ability to travel between office locations to support customers up to 35% of work time.
Ability to lift heavy equipment (between 40-60 pounds).
Additional Information:
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Nearest Major Market: Houston