Lobby Service Manager
Harris County
Houston, TX
$63,107.20 a year
Description
Position Description
The Lobby Service Manager for Property Tax Division of the Office of the Harris County Tax Assessor-Collector is responsible for overseeing the daily operations of the property tax lobby, ensuring efficient customer service, accurate financial processing, and compliance with applicable regulations. This role involves supervising front-line staff, handling escalated taxpayer inquiries, managing resource allocation during high-traffic periods, and maintaining daily financial reconciliation and reporting procedures.
Duties and Responsibilities
- Assess taxpayer inquiries and determine appropriate resolution, including direct responses or referral to specialized staff.
- Monitor and manage daily lobby operations to optimize workflow, reduce wait times, and enhance customer experience.
- Handle daily cash deposits, reconcile financial records, and ensure accuracy in financial reporting.
- Ensure deposits are posted correctly
- Submit monthly reports to agencies such as the Texas Alcoholic Beverage Commission (TABC).
- Maintain compliance with regulatory guidelines including Special Inventory Tax (SIT) requirements.
- Operate and troubleshoot office equipment including cash counters, scanners, and copiers.
- Plan, direct and supervise department personnel by providing training, career path goals, positive
- Manage ticketing systems and other tools to support efficient lobby traffic flow.
- Manage time and schedule for Lobby Services staff.
- Communicate with other departments, outside organizations and governmental entities.
- Provide conflict resolution for escalated taxpayer concerns in a professional and effective manner.
- Cross-train employees to ensure ample coverage during tax season
- Additional duties as assigned
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education
- High school diploma or equivalent required
Experience
- Minimum of three (3) years of experience in customer service, cash handling, or public service operations
- Minimum of two (2) years in a supervisory or management role within a financial or regulatory environment
- Experience with regulatory compliance, reporting, and financial reconciliation processes.
Knowledge, Skills and Abilities
- Proficient in cash handling and financial reconciliation processes.
- Effective verbal and written communication skills.
- Proficient in cash handling and financial reconciliation processes.
- Excellent customer service and conflict resolution techniques
- Attention to detail in all financial and administrative reporting.
- Familiarity with Microsoft Office Suite (Excel, Word) and financial database systems.
- Strong organizational and multitasking abilities in a dynamic environment.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Associate degree or higher in Business Administration, Public Administration, or related field preferred
General Information
Position Type and Typical Hours of Work:
- Full-time position
- Typical hours of operation are Monday through Friday, 7:45 a.m. to 4:45 p.m.
- Occasional overtime may be required during peak tax seasons or special reporting deadlines.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
- Largely sedentary role with minor physical effort required, however, it may at times involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 10lbs or similar activities (e.g., filing, delivering, sorting).
- A frequent volume of work and deadlines impose strain on a routine basis
- Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://benefitsathctx.com/