Portability Housing Specialist
Harris County Housing Authority (HCHA)
Houston, TX 77003
Description
This position is responsible for assisting clients porting to or from Harris County Housing Authority. This position is
responsible for maintaining an assigned caseload that will include intake, annual reexaminations, moves, and interim
changes. This position ensures that clients understand the requirements of the Housing Choice Voucher (HCV) program
and HCHA’s Administrative Plan, and works with authority personnel, landlords, and clients to conduct interviews, certify
client eligibility and changes, and support clients in the porting process and ensure all billing requirements are met for the
assigned clients.
PRIMARY RESPONSIBILITIES
- Interview clients and complete annual re-certifications, interims, and new contracts in a timely manner
- Verify client information and issue notices of any changes in assistance
- Maintain client files, respond to client/landlord requests, and process forms related to the HCV Program
- Research alleged violations of program rules and prepare documents to support termination decisions
- Provide clients with information concerning other available sources of assistance
- Review complaints and inquiries regarding the HCV Program and client cases
- Respond to concerns from PHAs, landlords, and program participants
- Complete required reports and track necessary certifications and documentation
- Track all billings for port-in and port-out participants
- Ensure all billings are sent in a timely manner
- Issue vouchers and conduct move briefings
- Attend training and conferences as assigned
- Assist clients in the repayment process for unreported income.
- Process intake for active HCV client transferring their assistance from or to HCHA
- Collaborate with the Finance Department to ensure that monthly billing for port-in clients is received and made
- Perform all other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
- Associate’s degree or at least two years of experience as an HCV case manager
- Sufficient experience to understand the procedures and expectations of an office environment
- Prior experience providing case management services or working with Housing Pro software preferred
- The ability to speak Spanish is preferred
- Drive to tackle difficult challenges and add value to both HCHA and the communities we serve
- Commitment to help HCHA be the most efficient and compassionate service agency possible
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
- The employee’s job is largely sedentary, requiring up to eight hours of sitting.
- The employee will experience some repetitive motion of the hand/wrist when using a computer.
- The employee must have a normal range of vision, hearing, and speech to complete paperwork, review
documentation, and communicate with authority personnel and contacts on the telephone or in-person on a
regular basis.
- Work involves the normal risks or discomforts associated with an office environment.
Harris County Housing Authority is an Equal Opportunity Employer. If you are a person with a disability requiring
assistance applying for this position, please contact hr@hchatexas.org. Complete the application and submit it along with
a cover letter and resume in PDF format to hr@hchatexas.org.