Central Intake Clerk- Bilingual
Harris County
Houston, TX
$20.00 - $20.20 an hour
Description
Position Description
Duties and Responsibilities:
- Maintains records and supports CAC staff and partner agencies.
- Verifies, documents and maintains personal and confidential information related to clients served by the CAC.
- Works collaboratively with CAC staff and the multidisciplinary team to ensure client information is complete and accurate, enters information into the agency’s system database in a timely manner.
- Demonstrates excellent interpersonal skills.
- Understands the value of quality customer service.
- Exhibits professional demeanor and high professional ethics and maintains composure in high-stress situations.
- Ensure quality customer service for all clients and team members arriving at The Children’s Assessment Center.
- Accurately enter high volume of sensitive and confidential client information into the agency’s system database.
- Collect completed paperwork from clients and verify demographic information.
- Notify CAC staff and multidisciplinary team members when clients are checked in and ready for services.
- Research client’s information to determine whether they have previously received CAC services. Assist with scheduling of services for CPS and Law Enforcement.
- Assist with receptionist / switchboard responsibilities.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Education and Experience:
- High School diploma or equivalent and Two (2) years of experience in an office/clerical environment or social service environment using Microsoft Word, Excel and Outlook.
Knowledge, Skills, and Abilities:
- Bilingual, written and oral, in Spanish
- Receptionist skills; telephone skills, excellent verbal communication, professionalism, listening, customer focus, organization and ability to manage a high volume of calls.
- Knowledge of operation of office machines.
- Strong skill in prioritizing job tasks.
- Strong organizational skills and ability to implement and maintain a categorical filing system.
- Ability to communicate effectively with professionals from various disciplines and agencies.
- Ability to work independently.
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Position Type and Typical Hours of Work:
- Full time - Hours will be discussed during the interview process.
- 40 hours per week.
- This is not a Work from Home position and is required to be in the office to perform job duties.
Additional Information:
- Criminal and CPS background check required prior to hiring and E-Verify upon hiring.
- All candidates are screened for the presence of illegal drugs.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://benefitsathctx.com/