Admin Tech Spec I - Prob Res
Harris Central Appraisal District
Houston, TX 77040
Description
Join an organization that values it's community and employees!
The purpose of this basic entry level position is to perform simple work assignments involving supervision oversite to determine course of action consistent with established functional and organization's policies and tax code. This position requires familiarity of basic concepts in functional area to perform routine work activities with regular supervision. Typically, will interface with departmental staff and commitment to customer service is important.
EDUCATION REQUIREMENTS
High School Diploma or equivalent preferred
WORK EXPERIENCE
2 years of related work experience in customer service
Must complete TDLR courses 101, 102, 4 and 7 within two years of employment preferred.
JOB RESPONSIBILITIES
This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.
General Responsibilities (Broad responsibilities that are consistent across job families)
- Committed to providing excellent public service.
- Provide clerical and administrative assistance to support department.
- Assist other work groups within the District based on workloads at any given time.
- Greet visitors and callers, route and resolve information requests.
- Keep team and supervisor informed regarding the progress and status of work activities.
- Clear verbal and written communication skills.
- Maintain ownership and mailing address information for the HCAD records.
- Perform other duties as assigned
Technical Responsibilities
Problem Resolution Section
- Assist property owners and the general public to resolve issues.
- Perform basic account research to resolve property issues through split outs, acreage corrections, combinations of real property accounts
- Accurately key files assigned in a timely manner.
- Research and analyze property information by collecting and verifying HCAD records.
- Process incoming mail.
- Create and update accounts from files in order to maintain WinRDE database.
- Research, index, key, and provide quality control using departmental software.
- Provide technical and clerical support by researching various department documents.
- Communicates procedures and important deadlines for action to both property owners and HCAD personnel.
- QC work for accuracy.
- Key government files for proration and total takings.
- Create spreadsheets, delete, modify and add accounts.
- Maintain HCAD records and database.
- Keep daily production report.
- Assist in other sections within I&A with keying agent fids (fiduciary) and protests to meet established deadlines.
POSITION QUALIFICATIONS & REQUIREMENTS
COMPETENCIES:
- Communication
- Customer Orientation
- Decision Making
- Emotional Intelligence Essentials
- Quality Orientation
KNOWLEDGE:
- Strong written and verbal communication skills
- Basic mathematical calculations
- Organizational
- Data analysis
- Critical thinking
SKILLS:
- Detail oriented
- Handle confidential information
- Time management
- Maintain professionalism and work quality
WORKING CONDITIONS
Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.
PHYSICAL & MENTAL REQUIREMENTS
Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pound file boxes. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.
Equal Opportunity Employer
The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,
including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.