CSO Assistant
Harris County
Humble, TX
$19.59 - $21.80 an hour
Description
Position Description
The CSO Assistant will support the operations of the Department by providing assistance in the completion of duties that do not require CSO Certification.
Duties and Responsibilities:
- Greet clients in a courteous manner. Assist customers with checking in and questions.
- Operates computer systems used to check in clients.
- Interacts with clients to resolve low level problems encountered by clients whose officers are unavailable for any reason, including completion of field visits.
- Performs case work which does not require CSO certification.
- Provides triage duty to ensure that clients with difficult problems are seen by appropriate staff.
- Exercised privileged communication as related to the position and maintains expertise in the operations, functions and scope of the department.
- Testifies in Court, when required, as to the procedures followed while performing any assigned duty.
- Reviews information in Case Management System (CMS).
- Maintains and updates information into the Program Database.
- Works overtime as required.
- Performs other related duties as assigned.
- Contributes to and helps create a positive work atmosphere by behaving and communicating in a cooperative and amicable manner with supervisors, coworkers, subordinates and members of the public.
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Education and Experience:
- Two (2) years of education at an institution of Higher Learning (Minimum 48 hours semester credit or equivalent at Community College or University)
OR
- Two (2) years of substantive work experience in the criminal justice industry (must demonstrate experience in application of case management principals)
OR
- Six (6) months of employment with a Texas Community Supervision and Corrections Department.
Knowledge, Skills, and Abilities:
- Able to lift heavy files, up to 25-30 pounds.
- Thorough knowledge of current office practices and procedures.
- Good working knowledge of current computer functions and procedures.
- Must have good oral and written communication skills.
- Must be eligible for access to TCIC system.
Licensure:
- Valid Texas Drivers’ License.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Bilingual skills.
General Information
Position Type and Typical Hours of Work:
- Regular Full-time | 40 hours per week
- Schedule will fall with these operational hours:
- Monday - Thursday | 7:00 a.m. - 7:00 p.m.
- Friday | 7:00 a.m. - 5:00 p.m.
Salary:
- $19.59 Hourly ($3,395.60 Monthly) - $21.80 Hourly (3,778.67 Monthly)
- Depends on Qualifications
- Based on 26 Pay Periods
Work Environment and Physical Demands:
- While performing the duties of this job, the employee regularly works in an office setting.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and to reach with hands and arms. The employee is frequently required to stand, talk and hear.
- Reports To Position: Supervisor.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by department.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com