Lead Receptionist
Memorial Hermann Surgery Center, Southwest (11008)
Houston, TX
Description
Memorial Hermann Surgery Center Southwest is looking for a friendly and organized Receptionist to be the first point of contact for our patients and visitors. This role is ideal for someone who thrives in a fast-paced healthcare environment and enjoys providing exceptional customer service while managing front office responsibilities. If you have a professional demeanor, strong multitasking skills, and a passion for helping others, we encourage you to apply!
Job Summary
The Receptionist plays a crucial role in ensuring smooth front office operations by managing patient check-ins, handling phone calls, scheduling appointments, and assisting with administrative tasks. This position requires a warm, welcoming attitude and the ability to coordinate efficiently with clinical and administrative teams.
Responsibilities
- Greet patients and visitors with a professional and friendly demeanor.
- Answer and direct phone calls, taking messages as needed.
- Manage patient check-in and check-out processes, ensuring accurate completion of paperwork.
- Verify insurance information and collect co-pays.
- Maintain and update patient records and appointment schedules.
- Assist with billing inquiries and direct patients to the appropriate department.
- Keep the waiting area organized and presentable.
- Coordinate with clinical and administrative teams to ensure efficient office flow.
Required Skills:
- Strong customer service and communication skills.
- Proficiency in electronic medical records (EMR) systems and scheduling software.
- Ability to multi-task and stay organized in a fast-paced setting.
- Professional and courteous phone etiquette.
- Basic knowledge of insurance verification and patient billing (preferred).
Required Experience:
- Minimum of 1 year of experience in a medical office or customer service role.
- Experience in a healthcare setting preferred.
- High school diploma or equivalent required; additional training in medical administration or front office operations is a plus.