Subscriber Support - Technician Associate
Harris County
Houston, TX 77032
Description
Position Description
About Harris County and Universal Services:
Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking a Subscriber Support - Associate Technician to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County’s governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:
This is an entry-level position in which the Technician learns to perform the full scope of duties of a Radio Technician. Regardless of experience. Under general supervision responsible for basic to complex radio tasks typically relating to radio installation, radio maintenance, radio programming, or any radio operations on-site, off-site, or remote locations. Process radios for depot and radios returned from depot using manufacturer's' website. May be required to do template design, layout creation, and programming as needed.
Duties and Responsibilities:
- Responsible for basic to complex task typically relating to modem and Radio installation and or maintenance on equipment on site or at remote locations
- Performs hands-on, diagnostic services and documentation on two-way mobile and portable radios and process radios for depot and radios returned from depot.
- Supports walk in and drive-up customers as needed.
- Performs land mobile radio subscriber template design and subscriber layout.
- Performs mobile and portable radio programming using manufactures proprietary software.
- Performs frequency and specification alignment of mobile and portable radios.
- Performs other duties as assigned.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High School diploma or GED equivalent required
Experience:
- 1 year of radio installation experience.
Knowledge, Skills, and Abilities:
- Must possess good interpersonal and written/oral communication skills.
- The ability to interact with staff at all levels.
- Strong knowledge of personal computers and various software, specifically Microsoft Office.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
Automatic Disqualification:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education:
- An Associate or Bachelor's Degree in Computer Science, Information Systems, or another related field preferred.
General Information
Location:
- Radio Services - 2318 Green Rd., Houston, TX 77032
Work Schedule:
- Monday - Friday, 7:00 am - 4:00 pm
Work Arrangement:
- Onsite 5 days/week
Physical Requirements:
- Ability to lift at least 25 lbs. and/or move boxes and equipment as needed.
- Subject to standing, walking, sitting, climbing, bending/stooping, kneeling/squatting, reaching, talking, hearing, lifting, carrying, pushing, pulling, twisting and reaching are needed to perform the essential functions.
Special Requirements:
- Must complete FEMA NIMS ICS 100, 200, 300, 400, 700, 800 training within 1 year of hire.
- Must have a valid driver license.
- May be required to work more than forty hours during the workweek or on weekends special projects or Public Safety events/incidents.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com