IT Specialist
GULF COAST COMMUNITY SERVICES ASSOCIATION
Houston, TX 77054
$30.06 - $31.56 an hour
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support of internal staff computer equipment throughout its life cycle.
- Asset management setup and maintenance of database of hardware serial numbers and, as it becomes available, a repair history, and software serial numbers will also be maintained in a separate database.
- Application troubleshooting at user level.
- Network setup and troubleshooting from user level to System Administrator level.
- Research, Installation, and testing of application software.
- Configuration and installation of new GCCSA user computers as requested and approved by user supervisor.
- Redistribution of reclaimed computers.
- Installation and maintenance of infrastructure to support users.
- Research new ways to support user requirements.
- Completion of all administrative tasks in a timely manner.
- Backup data on a daily basis, which will enable data, source code, etc. recovery in the event of a disaster; Maintain off-site tape storage/rotation process.
- Interact with Phone and ISP for Voice, VPN, and WAN issues.
- Provide technology-related training for Agency staff.
- Perform OS upgrades, software upgrades, troubleshoots O/S configuration problems, apply current Service Packs, and hot fixes/patches on each server as required.
- Update technical support ticket system daily.
- Contact all remote locations weekly to check the site status.
- Research new ways to support user requirements.
- Web Site Management: Host Management, Site data updates, image management, Detail Reporting, and department data updates.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- This job description may be revised upon the development of other duties and changes in responsibilities.
KEY KNOWLEDGE, SKILLS AND COMPETENCIES NEEDED
- Have excellent communication and people skills, and provide excellent customer service;
- Advance technological skills and knowledge of Microsoft Office 365 Application Suite, and relevant IT software applications and tools;
- Have exceptional organizational multitasking skills;
- Problem-solve effectively, demonstrate proactiveness, exercise discretion and independent judgement;
- Ability to work independently, anticipate needs, and adapt in a fast paced, mission-driven environment;
- Have familiarity with the Federal CSBG Act, Head Start Act, Organizational Standards, Texas Administrative Code, and State Laws, Statutes and Regulations;
- Support and show respect for all colleagues regardless of gender, age, ethnicity, race, politics, religion, or beliefs;
- Promote a harassment-free environment;
- Be able to work independently or on teams in challenging work atmosphere;
- Be able to prioritize and balance multiple projects and deadlines in a fast-paced, deadline driven environment;
- Plan and complete tasks and assignments on-schedule with minimal supervision using appropriate judgment;
- Exercise appropriate judgment, discretion and maintain the confidentiality of all GCCSA’s stakeholders;
- Avoid any interest or activity that conflicts with GCCSA’s Standards of Conduct; and
- Work with intentionality and integrity to ethically uphold GCCSA’s mission, values, and goals.
DESCRIPTION OF WORK ENVIRONMENT
GCCSA’s work locations vary based on the duties and responsibilities of the GCCSA team member (e.g., office, workstation, classroom, food pantry, warehouse, training, and/or counseling rooms). In general, the noise level is usually quiet to moderately noisy. This position may require occasional evening or weekend work for board meetings and special events.
VITAL TRAITS
üPeople-person
üAdaptable
üSelf-starter
üEnergetic
üResults-oriented
üRespectful
üCritical-Thinker
üDecisive
üTrustworthy
üInclusive
üServant-Leader
QUALIFICATIONS AND REQUIREMENTS
The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Education/Experience
Licensing/Certifications
Communication
Physical Demands
- remain in a stationary position at least 50% of the time;
- move about various locations to access office equipment;
- occasionally ascend/descend a ladder to assess and/or service equipment;
- observe details at close range;
- move items weighing up to 50 pounds;
- travel to and from assigned work locations;
- lift items from the floor up to 50 pounds;
- reach overhead and to the floor; and
- wear personal protective equipment, when necessary.
Travel Requirements
- Attend job related activities such as meetings, training, workshops, etc., both in and out of the service areas; and
- Have reliable transportation.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GCCSA makes hiring decisions based solely on qualifications, merit, and business needs at the time.
In addition, GCCSA retains the right to change or assign other duties to this position, as needed.
AMERICANS WITH DISABILITIES ACT STATEMENT
If requested, GCCSA will attempt to provide reasonable accommodation to enable employees with disabilities to perform essential functions of their job, absent undue hardship.
Physical Demands & Work Environment:
Safety is one of our core company values. When necessary, employees may be required to wear personal protective equipment (PPE). The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee may regularly be required to talk and hear. The employee is frequently required to sit and use hands. Additionally, the employee is required to stand and walk. Employee must be able to lift items from the floor up to 50 pounds, reach overhead and to the floor.