Manager, Digital Product Management
Memorial Hermann Health System
Houston, TX
Description
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Manager, Digital Product Management is responsible for the development and execution of Memorial Hermann's digital transformation for patient, consumer, and clinical needs for a single or several related digital products. Responsible for leading a team of product analysts, UX/UI designers and product managers to designing, delivering and deploying features for digital adoption and consumer experience improvements. The Manager, Digital Product Management reports to a Director or VP of Digital Channel Experience.Job Description
MINIMUM QUALIFICATIONS
Education: Bachelor's degree in business, marketing, engineering, computer science, or related field required. Master's or equivalent experience preferred
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Three (3) years of experience in digital product or technology development experience and
Five (5) years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts
Three (3) years of demonstrated formal or informal leadership skills
Possess deep knowledge of business processes including, but not limited to, mentoring and supporting employees, vendor management, budget processes, contract management and/or other multiple areas of accountability
Demonstrated understanding of product development life cycle and use of agile methodologies to deliver value based objectives and key results for digital channels
Demonstrated understanding and translating of business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer
Understanding of human centered design fundamentals and focus on customer centricity
Strong understanding of the digital channel and application landscape, capabilities of the technology both within a channel and how experience/context is managed across the channels
Ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity
Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered
Understand math and statistical concepts to provide analysis to formulate meaningful decisions
Exceptional time management skills and attention to detail
Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
Create a positive work environment that fosters successful team performance
Strong customer service, interpersonal and relationship-building skills
PRINCIPAL ACCOUNTABILITIES
Manages, assigns and coordinates workflow and deliverables of assigned staff
Provides guidance and support in problem determination and resolution
Leads definition of digitally enabled Memorial Hermann experiences for consumers and patients, coordinating vendors, development, testing, support and operational teams to successfully implement strategic plans
Drives development of features and capabilities roadmaps across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods and practices
Leads discovery, evaluation, and incubation of partnerships (internal & external), next generation technologies and customer/patient services by continuously searching and testing new concepts
Collaborates with care delivery and service line leadership to identify new concepts and features to enhance the digital channel experience and drive customer/ patient engagement
Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement
Participate in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace
Bring a deep understanding of digital trends and technology across multiple digital products, content management and user experience
Works as part of a matrixed team partnering with information services, customer experience, and marketing in order to determine investment needs, projects and priorities
Effectively communicates the vision and strategic plan for change to internal and external stakeholders
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual and team professional growth and development by ensuring requirements are met for mandatory/continuing education and skills competency; ensures department-based goals which contribute to the success of the organization;
Responsible for employee appraisals, regular staff meetings and provides consistent feedback for employee growth.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned