IT User Support Coordinator
TotalEnergies
Houston, TX
Description
Contexte et environnement
Shape your future with TotalEnergies
User Support Coordinator
Location: Houston,Texas reporting locally to the Information Technology Manager
What You Will Bring:
- Operates within a high-pressure trading environment with strict commercial deadlines
- System disruptions can have significant financial consequences
- Requires agility, responsiveness, and a strong commitment to operational excellence
What You’ll Do
IT Support & Delivery
- Be part of the elite 24/7/365 support rotation for our trading systems
- Own the resolution of hardware/software issues — from ticketing to troubleshooting
- Deliver hands-on training for users on tech tools and video conferencing
- Escalate complex problems and collaborate with global teams
- Investigate security incidents and ensure compliance
- Handle equipment setups, moves, and changes with precision
- Manage user access and permissions with strict adherence to policy
- Keep daily operations smooth with proactive checks and task execution
- Process purchase requests and invoice entries to keep things running
User & Tech Environment Management
- Champion the deployment and evolution of user devices — laptops, dealer boards, phones, and more
- Gather insights from users to drive innovation and improvements
- Communicate changes clearly and ensure user alignment
- Align with global IT standards and policies to maintain consistency and excellence
Activités
Ready to work with a global energy powerhouse? Apply today!
Profil du candidat
- Deliver exceptional user support that keeps our business operating smoothly
- Ensure data quality and system reliability through smart use of support tools
- Provide the IT Manager with actionable insights and performance metrics
- Protect the company from financial and compliance risks by maintaining system integrity
Informations supplémentaires
TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.