Enterprise System Administrator
Harris County
Houston, TX 77002
Description
Position Description
Position Overview:
Under general supervision, the Enterprise System Administrator is responsible for installing configuring and maintaining enterprise applications such as email, active directory, and other collaborative technologies in accordance with established IT policies and procedures. Requires a thorough understanding of Active Directory including forest and trust concepts. Works with the latest Microsoft technologies including O365, Skype for Business, Exchange Online, federation services, and MDM platforms. Understands and can troubleshoot and diagnose DNS and hierarchical based systems. Works well in a team environment and communicates effectively with peers and customers.
Job Duties:
- Works in a team environment that oversees Infrastructure Applications and Services:
- Install, configure, and maintain applications
- Monitor systems, performance, and capacity needs for supported applications
- Coordinate with customers to troubleshoot issues
- Provide ticket support and problem resolution
- Maintain server and application documentation
- Works with Cybersecurity and Desktop endpoint team to ensure appropriate patch management and server security.
- Other duties assigned as needed by the department.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- Bachelor's degree in Computer Science, Information Systems or related field.
Experience:
- Five (5) years of IT work experience supporting servers and software applications and problem solving/troubleshooting.
- Proven advanced experience supporting servers and enterprise applications (including O365, Exchange, and Active Directory) in a large enterprise, advanced experience supporting Microsoft productivity applications.
Knowledge, Skill & Abilities (KSAs):
- Exceptional technical troubleshooting skills.
- Advanced experience supporting PC operating system and hardware.
- Excellent interpersonal and written/oral communication skills.
- The ability to interact with staff at all levels, including VIPs.
- The ability to work independently with a high level of productivity and accuracy.
- Ability to work extended hours occasionally on special projects or emergency activations.
- Must have exceptional customer service skills.
- Ability to identify and troubleshoot complicated issues.
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
Automatic Disqualification:
- Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
- Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
- Open arrest for any criminal offense (Felony or Misdemeanor)
- Family Violence conviction
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education:
- Advanced degree or certifications
Experience:
- Five (5) years of experience managing Active Directory and DNS systems.
- Knowledge of ITIL, change management, active directory and group policy concepts is a plus.
Knowledge, Skill & Abilities (KSAs):
- Certifications including Azure experience.
General Information
Work Schedule:
- Monday - Friday, 40Hrs
- Hybrid Schedule: Minimum 2 Days In-Office (Non- Negotiable)
- May be required to work more than forty hours during the workweek and/or weekends or on-call 24 hours a day to meet special projects or deadlines
- Subject to performing other duties as assigned
Location:
- 406 Caroline St., Houston, Tx. 77002
- Must live or plan to live in the Houston Texas metropolitan area
Salary:
- Depends on Qualifications.
- Based on 26-Pay Periods
- Due to a high volume of applications positions may close prior to the advertised closing date.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com