Desktop Support Specialist
Tadano America Corporation
Houston, TX 77066
$65,000 - $75,000 a year
Description
Job Classification
Job Type: Full-Time
Location: Houston, TX Office
FLSA Status: Exempt
Reports To: IT Manager
Job Summary
The Desktop Support Specialist is responsible for providing technical support and troubleshooting services to end-users for hardware, software, and network-related issues. This role ensures the smooth operation of desktop systems and contributes to the overall efficiency of the IT department.
- Provide Tier 1 and Tier 2 support for desktop systems, laptops, mobile devices, and peripherals.
- Install, configure, and maintain operating systems, software applications, and hardware.
- Respond to service requests and incidents via ticketing system, phone, email, or in-person.
- Troubleshoot and resolve issues related to Windows/Mac OS, Microsoft Office, printers, and network connectivity.
- Maintain inventory of IT assets and ensure accurate documentation.
- Assist with onboarding/offboarding processes including account setup and equipment provisioning.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Ensure compliance with company IT policies and security standards.
- Participate in IT projects such as system upgrades, migrations, and rollouts.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in desktop support or IT helpdesk role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with Active Directory, Office 365, and remote support tools.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks effectively.
- IT certifications (e.g., CompTIA A+, Microsoft MCP) are a plus.
- CompTIA A+ (preferred).
- CompTIA Network+ (preferred).
- Bachelor’s degree in computer science, Information Systems, Data Analytics, or related field. (a plus).
- Other relevant certifications (a plus).
- Technical Proficiency – Skilled in Windows/Mac OS, Office 365, and troubleshooting hardware/software issues.
- Problem-Solving – Quickly diagnoses and resolves technical issues with minimal disruption.
- Customer Service Orientation – Provides clear, patient, and professional support to end-users.
- Communication – Explains technical concepts effectively to both technical and non-technical staff.
- Adaptability – Responds well to changing technologies, priorities, and support needs.
- Collaboration – Works effectively within the IT team and across departments to resolve issues.
Pay Range
Estimated Salary Range: $65,000 – $75,000 annually (DOE)
Americans with Disabilities Act (ADA) Requirements
This position is performed in a professional office environment with frequent interaction across all levels of the organization. It requires regular sitting, standing, walking, bending, and the use of hands to operate computers and standard office equipment. Occasional lifting and moving of IT equipment weighing up to 40 pounds may be necessary. Visual acuity is required to diagnose hardware and software issues. The work environment is generally low to moderate in noise but may increase in server rooms or during equipment installations. The role also demands the ability to multitask, remain focused, and manage multiple service requests and interruptions effectively. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Affirmative Action/Equal Employment Opportunity (AAP/EEO) Statement
Tadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.