IT Specialist
GULF COAST COMMUNITY SERVICES ASSOCIATION
Houston, TX 77054
$30.06 - $31.56 an hour
Description
POSITION SUMMARY
The primary scope of this position is to be responsible for the hardware and software support for GCCSA internal staff computer equipment and peripherals. To include configuration, installation, updating, troubleshooting, repairing, replacing, licensing, loading OS, maintaining, updating, and troubleshooting.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support of internal staff computer equipment, throughout its life cycle.
- Asset Management-setup and maintenance of database of hardware serial numbers and, as it becomes available, a repair history. Software serial numbers will also be maintained in a separate database.
- Application troubleshooting at user level.
- Network setup and troubleshooting from user level to System Administrator level.
- Research, Installation, and testing of application software.
- Configuration and installation of new GCCSA user computers as requested and approved by user supervisor.
- Redistribution of reclaimed computers.
- Installation and maintenance of infrastructure to support users.
- Research new ways to support user requirements.
- Completion of all administrative tasks in a timely manner.
- Backup data on a daily basis, which will enable data, source code, etc. recovery in the event of a disaster; Maintain off-site tape storage/rotation process.
- Interact with Phone and ISP for Voice, VPN, and WAN issues.
- Provide technology related training to Agency staff.
- Perform OS upgrades, software upgrades, troubleshoots O/S configuration problems, apply current Service Packs, and hot fixes/patches on each server as required.
- Update technical support ticket system daily
- Contact all remote locations weekly to check the site status
- Research new ways to support user requirements.
- Web Site Management: Host Management, Site data updates, image management, detail reporting, and department data updates
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- This job description may be revised upon development of other duties and changes in responsibilities.
KEY KNOWLEDGE, SKILLS AND COMPETENCIES NEEDED
- Have exceptional people skills and customer service. Must have the ability to read and comprehend intermediate to complex instructions. Excellent oral and written communication skills are necessary to interact with all levels of management, colleagues, and staff to ensure consistency and proper procedure implementation.
- Have advanced technological skills and knowledge of Microsoft Office 365 Application Suite, and client-tracking software.
- Have effective leadership and organizational skills.
- Problem-solve effectively and make data-driven decisions.
- Have familiarity with the Head Start/Early Head Start Act, Head Start Performance Standards, Texas Department of Family and Protective Services Childcare Licensing Standards.
- Promote a harassment-free environment.
- Be able to work independently or on teams in a challenging work atmosphere.
- Be able to prioritize and balance multiple projects and deadlines in a fast-paced, deadline driven environment.
- Plan and complete tasks and assignments on-schedule with minimal supervision using appropriate judgment.
- Exercise appropriate judgment, discretion and maintain the confidentiality of all GCCSA’s stakeholders.
- Avoid any interest or activity that conflicts with GCCSA’s Standards of Conduct.
- Be experienced in conflict resolution; and
- Work with intentionality and integrity to ethically uphold GCCSA’s mission, values, and goals.
DESCRIPTION OF WORK ENVIRONMENT
GCCSA’s work locations vary based on the duties and responsibilities of the GCCSA team members (e.g., office, workstation, classroom, food pantry, warehouse, training and/or counseling rooms). In general, the noise level is usually quiet to moderately noisy.
VITAL TRAITS
- People-person
- Adaptable
- Self-starter
- Energetic
- Results-oriented
- Respectful
- Critical-Thinker
- Decisive
- Trustworthy
- Inclusive
- Servant-Leader
QUALIFICATIONS AND REQUIREMENTS
The following educational/experiential, licensing/certifications, communication, and physical demands outlined below must be evident and met satisfactorily:
Education/Experience
Bachelor’s degree in a technical discipline and two (2) years of computer technical support or equivalent work experience. In depth knowledge of Active Directory, Windows OS, Terminal Services, VPN, Exchange required. A+ certification preferred.
Physical Demands- move about various locations to access office equipment.
- observe details at close range.
- move items weighing up to 50 pounds.
- travel to and from assigned work locations.
- lift items from the floor up to 50 pounds.
- reach overhead and to the floor; and
- wear personal protective equipment, when necessary.
Travel Requirements
- Attend job related activities such as meetings, training, workshops, etc., both in and out of the service areas;
- Have reliable transportation.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
GCCSA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GCCSA makes hiring decisions based solely on qualifications, merit, and business needs at the time.
In addition, GCCSA retains the right to change or assign other duties to this position, as needed.
AMERICANS WITH DISABILITIES ACT STATEMENT
If requested, GCCSA will attempt to provide reasonable accommodations to enable employees with disabilities to perform essential functions of their job, absent undue hardship.