Client Technology Analyst I
Harris County
Houston, TX 77001
Description
JOB
Position Summary: Client Technology Analyst (Intermediate) - Under general supervision provides timely and creative solutions to endpoint issues of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards. What You'll Be Doing: Provide desk-side support for end users across the organization.Assist with escalations and assignments from the Help Desk and other IT staff.Participates in projects including imaging and deploying endpoints and peripherals.Provides on-site and remote support for emergency activations and special events.Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
EXAMPLE OF DUTIES
Education: High school diploma or GED equivalent from an accredited educational institutionExperience: Two (2) years of experience providing technical support in an enterprise environmentKnowledge & Skills: Technical troubleshooting skills.Ability to interact with staff at all levels, including VIPs.Excellent interpersonal and written/oral communication skills.Ability to work with a high level of accuracy and productivity.Strong knowledge of personal computer usage in a networked environment and various software, specifically Microsoft products.Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance). Automatic Disqualification: Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years Open arrest for any criminal offense (Felony or Misdemeanor) Family Violence conviction NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
SUPPLEMENTAL INFORMATION
Work Schedule: 8 HoursWork Arrangement: Onsite 5 days/weekLocation: 406 Caroline St, Houston, TX 77002Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Position Summary: Client Technology Analyst (Intermediate) - Under general supervision provides timely and creative solutions to endpoint issues of moderate to complex nature to ensure end-user productivity. Performs restorative and maintenance actions, either remotely or on-site, to resolve problems using basic troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards. What You'll Be Doing: Provide desk-side support for end users across the organization.Assist with escalations and assignments from the Help Desk and other IT staff.Participates in projects including imaging and deploying endpoints and peripherals.Provides on-site and remote support for emergency activations and special events.Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
EXAMPLE OF DUTIES
Education: High school diploma or GED equivalent from an accredited educational institutionExperience: Two (2) years of experience providing technical support in an enterprise environmentKnowledge & Skills: Technical troubleshooting skills.Ability to interact with staff at all levels, including VIPs.Excellent interpersonal and written/oral communication skills.Ability to work with a high level of accuracy and productivity.Strong knowledge of personal computer usage in a networked environment and various software, specifically Microsoft products.Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained, or stored either manually or electronically (i.e., custodian, maintenance). Automatic Disqualification: Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years Open arrest for any criminal offense (Felony or Misdemeanor) Family Violence conviction NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
SUPPLEMENTAL INFORMATION
Work Schedule: 8 HoursWork Arrangement: Onsite 5 days/weekLocation: 406 Caroline St, Houston, TX 77002Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.