CRM Manager
Harris County
Houston, TX
Description
Position Description
Commissioner Rodney Ellis
There are four precincts in Harris County. The four elected commissioners, along with an elected county judge, serve as members of Harris County Commissioners Court, the administrative head of the county’s government. Commissioner Rodney Ellis represents the constituents of Precinct One.
With approximately 1.17 million residents, Harris County Precinct One is a diverse, urban precinct that covers 363 square miles. Precinct One’s multi-racial, multi-ethnic population is roughly 33 percent African American, 38 percent Latino, 21 percent Anglo, 6 percent Asian and 2 percent other or multiple races. Precinct One stretches south to Brazoria County and reaches into eastern and northern sections of Harris County. The Precinct’s territory includes a large section of Downtown Houston, including the Downtown Harris County Courthouse Complex, Toyota Center, Minute Maid Park and the BBVA Compass Stadium. Other notable landmarks include the 263-acre NRG Park Complex and the renowned Texas Medical Center. The Precinct is also the higher educational home to Houston Community College, Rice University, Texas Southern University, the University of Houston and the University of St. Thomas. Precinct One manages more than 21 parks, 10 community centers, numerous hike-and-bike trails, three maintenance service centers and several area offices, all of which provide an array of services to Precinct One residents.
The Mission of the Office of Commissioner Rodney Ellis
Commissioner Rodney Ellis’ Office is committed to becoming a national model for delivering responsive public service that utilizes inclusive, innovative, and collaborative approaches to improve the quality of life, advance equality of opportunity, and promote the fair treatment of all people in Harris County. Key Ares of focus for our organization include, but are not limited to:
- Advancing more effective, fair and equitable criminal justice system.
- Furthering economic justice, equity, and opportunity for all Harris County residents, especially those often and historically left behind by government programs.
- Ensuring equitable outcomes in health and access to quality, affordable healthcare
- Fighting for environmental and climate justice that keeps all communities safe and healthy.
- Equitably investing in developing and maintaining resilient infrastructure and transportation for the 21st century
- Building and defending voting rights and a democracy that ensures equitable representation.
- Progressing equity and social and racial justice as common threads through all areas of public policy and public service.
What you will do at Precinct One
This position will manage the County's and Precinct's System of Record (CRM) and associated programs, including software applications, for constituent response, within the Development & Infrastructure Division, and adhere to the Precinct's protocol for successful completion of constituent requests for service. This can involve receiving, logging, responding to, and managing requests for service and directing Precinct work activities. This role will provide leadership in scheduling work assignments, tracking and predicting work progress, analyzing and reporting data to provide relevant information and produce greater efficiencies, to help produce satisfactory results for the Division. Support constituent and community engagement efforts by always providing excellent customer service in a positive and welcoming manner.
Essential Duties and Responsibilities
- You will ensure efficient operations, quality work measures, and help comply with relevant industry, Precinct, and County safety standards, policies, and procedures. Communicate constituent concerns in a concise and consistent manner that can be universally understood by Precinct personnel.
- Use and interpret data. Conduct investigations and identify problems with data. Resolve issues or provide resolutions. Utilizes a combination of system reports to present data in a meaningful (infographics, charts, and graphs) and readily accessible format for managers and staff to produce efficiencies and aid in the development of annual operations & maintenance and capital budgets.
- Other duties as assigned.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
What you will bring to Precinct One
Education:
- High school diploma or G.E.D. equivalent
Experience:
- Three (3) years of relevant road & bridge experience
- One (1) year of CRM or other relevant County software programs experience (i.e. EBuilder)
- Proficiency in Microsoft software applications which could include Outlook, Word, Excel, Power Point and Share Point
Licensure:
- Valid Driver's License (State of Texas)
Knowledge, Skills, and Abilities:
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
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Knowledge of database development and management.
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Knowledge of Road & Bridge Infrastructure maintenance practices
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Skilled communicator both verbally and written, sometimes under stressful conditions with constituent complaints.
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Ability to work independently and as part of a team.
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Ability to solve complex problems.
- Ability to lead the Precinct's adoption of new software applications.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Experience:
- Prior government, municipal/county public works experience (preferred)
General Information
Position Type:
- Full-time | Regular
- Monday – Friday, 6:30 a.m. to 3:30 p.m. At times after hours and weekend work is required
- This job operates in an office and in an outdoor environment during various weather conditions and extreme temperatures.
- This is a physically active position which may require exerting in excess of 50 pounds of force occasionally, and/or in excess of 25 pounds of force constantly to move objects.
What you get in return
You will be surrounded by coworkers who bring their best to work each day. Passionate people who want to make a difference in the communities Precinct One serves along with Harris County as a whole.
Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continued employment. Vacation, sick time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.
Harris County employees receive a competitive salary plus medical, dental, and vision insurance at no cost to the employee after the first two months of full-time continued employment. Vacation, sick time, and floating holidays allow our employees to recharge and balance work and personal time. Mandatory participation in our retirement program allows employees to save for retirement. Various other benefits and discounts lead to the satisfaction and engagement of our employees.
About the Road & Bridge Sub-division
The Road & Bridge Department’s mission is to offer, a responsive public service while executing a high level of maintenance on Precinct One roads, bridges, hike and bike trails, and county right-of-ways to improve mobility and the quality of life for the constituents of Precinct One.
How to apply
If this job sounds interesting, you meet the required qualifications and you can see yourself working for Precinct One, we invite you to apply at
https://www.governmentjobs.com/careers/harriscountytx
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-term disability
- Employee Assistance Program
- Ten (10) days of vacation each year for the first five (5) years of service
- Accrual rates increase based on years of service
- Eleven (11) County-observed holidays and one (1) floating holiday
- Professional development opportunities
- Dependent Care Reimbursement Plan
- Healthcare Reimbursement Account
- 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
- Retirement Pension (TCDRS)
- Flexible schedule (varies by department)
- Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
https://benefitsathctx.com/