Technical Support Administrator II
Jacintoport
Houston, TX 77015
Description
Working at Jacintoport means joining a dynamic team dedicated to excellence in cargo handling and logistics. As a key player in the regional supply chain, we pride ourselves on providing a safe, collaborative, and rewarding work environment.
Whether you’re launching your career or bringing extensive experience, Jacintoport provides a platform where your skills drive results and contribute to our operational success.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation.
If you are unable or limited in your ability to use or access our online registration center as a result of your disability, you can request reasonable accommodations by sending an email to Accommodation Request (accommodations@jacintoport.com).
All employees must pass a pre-employment
Office Name: Houston, Texas
Address: 16203 Peninsula St
City: Houston
Postal code: 77015
Country: United States
- 401(K) Retirement Saving Plan w/ Employer Match
- Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
- Tuition & Certification Reimbursement
- Paid Time Off – (15 Days; prorated before 1st year)
- Parental Leave
- Paid holidays
- Five (5) years of experience in desktop and network support.
- Experience with current windows operating systems.
- Demonstrated experience handling troubleshooting requests.
- Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs.
- Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
- Proficient at basic level on network devices installation.
- Possess basic handheld computer, AS400 and typing experience
- Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment
- Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
- Ability to analyze and solve problems in a constantly changing environment
- Ability to think logically and follow procedures and instructions
- Self-starter with ability to perform under pressure and excellent time management skills
- Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
- Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
- Ability to respond to emergency calls 24 x 7
- College education in IT related field.
- Related IT certification
- Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems
- Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
- Assists with Servers and LAN Operations.
- Supports and troubleshoots problems with wireless infrastructure and wireless devices.
- Ensures proper data
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Benefits Details
- Health Insurance: Comprehensive Medical, Dental, and Vision coverage including virtual health consultations.
- Wellness Programs: Access to wellness resources, discounts on health and fitness services, and a travel concierge service.
- Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
- Health Advisors: Personalized guidance for navigating your healthcare needs.
- Life Insurance: Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
- Disability Insurance: Financial protection if you’re unable to work due to illness or injury.
- Paid Time Off (PTO): Vacation.
- Special Leave: Paid Parental Leave, Jury Duty, Bereavement, and Holidays.
- 401(k) Retirement Plan: Company match to help you build a secure financial future.
- Retirement Advisors: Access to professional retirement advisors to help you plan for a comfortable and confident future.
DISCLAIMER: The above is only intended as a helpful summary and is applicable to U.S. position only. The actual plan description booklets will prevail.
Compliance Notices
Employees are required to adhere to Jacintoport’s Code of Ethics guidelines.
Employees are protected under Federal law from discrimination.
If you have the legal right to work in the U.S., there are laws to protect you from discrimination in the workplace.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Jacintoport will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Individuals may request reasonable accommodations from the Company that they believe will enable them to have such equal opportunity to participate in our programs, activities, and services.
Accommodation Request