IT Senior manager Commercial Operations
LivaNova
Houston, TX
$150,000 - $175,000 a year
Description
Join us today and make a difference in people's lives!
LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.
Position Summary:
The Sr. Manager, Commercial Operations role has the primary enterprise accountability of the organization’s Customer Relationship Management (CRM, Salesforce) platform, data integration (with ERP systems) and analytics to drive value for business stakeholders by providing strategy, leadership and direction. This includes project management, ongoing maintenance, demand management for enhancements, and execution of related programs and practices that drive measurable business outcomes. This role also involves leading and managing a global team and building relationships and trust with key business leaders in this area to ensure alignment on strategy, prioritization, and execution in order to ensure that the architecture, development, design, implementation, testing and support of these commercial initiatives meet strategic business objectives.
General Responsibilities:
- Partner with the key business leaders in the Sales, Marketing, Pricing, Business Development and Contracting teams and help define the vision, strategy and associated practices for the CRM application and other interfacing systems and ensure alignment with best practices
- Collaborate with cross-functional teams to help integrate CRM strategies with broader business objectives
- Drive all phases of delivery and support lifecycle including requirements, design, development, testing, implementation, testing and support
- Understand and manage enablement of commercial processes including market access, pricing, contracting, patient services.
- Advise, mentor and guide the Commercial team on all technical matters and best practices as they pertain to ongoing projects and other operational activities
- Proactively build good working relationships with both business and technology team members and management and have a sound understanding of key commercial processes
- Manage all aspects of ongoing maintenance operations and project execution, including on-time and on-budget delivery, efficient resource allocation and maximization of ROI
- Manage the Commercial team to help foster a culture of excellence, innovation, and continuous improvement
- Manage vendor and partner relationships, ensuring the selection of the best tools, technologies, and services to support CRM objectives
Leadership Skills
- Demonstrated leadership: Proven track record of leading complex, multidisciplinary talent teams in new endeavors and delivering solutions. Ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under their supervision, and work ethically and with integrity.
- Excellent business acumen and interpersonal skills: Able to work across business lines at a senior level to influence and effect change to achieve common goals.
- Communication and storytelling: Creating consistent value-oriented storylines for better understanding and execution of the Strategy. Ability to effectively drive business, culture and technology change in a dynamic and complex operating environment (e.g., conveying information to diverse audiences in a way that is easily understood and actionable). Comfort with public speaking and the ability to creatively and concisely express ideas to business and technical audiences.
- Influencing and emotional intelligence by asserting ideas and persuading others to gain support across an organization or to adopt new behaviors. Ability to explain digital concepts and technologies to business leaders, and business concepts to technologists.
- Creative and critical thinking, and outstanding analytical and problem-solving abilities: Familiarity with business information generation and analysis methods (for example, framing new concepts that spur use case ideation for business participants and brainstorming with business users about future product and services).
- Collaboration: For example, fostering group problem solving and solution creation with business and technical team members.
- Relationship management: For example, creating relationships and building trust with internal and external stakeholders quickly.
- Talent Development: Build and develop talent that is aligned with organizations mission, values and pillars.
Skills and Experience:
- Minimum 7-10 years of progressive IT experience, with a focus on commercial operations and CRM applications (Salesforce, CPQ, Pricing tools, etc.)
- Proven expertise in CRM and related tools but at the same time be able to understand broader technologies including ERP, business intelligence, cloud computing, AI, etc.
- Demonstrated experience and success engaging with assigned enterprise business functions to understand and articulate the business requirements as well as IT capabilities and requirements
- Proven track record in Global IT leadership at the Manager or Sr. Manager level or higher
- Experience in successfully executing programs and building partnerships that meet the objectives of excellence in a dynamic business environment
- Strong business orientation with broad experience in this or relevant industries
- Strong problem solving and decision-making skills with excellent written and verbal communications skills; Superb leadership, communication, and interpersonal skills and an ability to function in a collaborative way and build trust
- Superior customer orientation, including an understanding of the advantages of partnering and alliance building (both internal and external to the enterprise)
- Possess the highest personal and professional standards and integrity
Education:
- Minimum 7-10 years of progressive IT experience
- Bachelors Degree in any field or equivalent experience
Compensation & Benefits:
- A reasonable estimate of the annual base salary for this position is $150-175k/yr. + discretionary annual bonus. Pay ranges may vary by location.
- Health benefits – Medical, Dental, Vision
- Personal and Vacation Time
- Retirement & Savings Plan (401K)
- Employee Stock Purchase Plan
- Training & Education Assistance
- Bonus Referral Program
- Service Awards
- Employee Recognition Program
- Flexible Work Schedules
Travel Requirements:
- Ability to travel (Domestic/Global) 10-20% and work in a 24/7 environment across multiple time zones and geographies.
Valuing different backgrounds:
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Notice to third party agencies:
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as LivaNova recruiters or employees. The scammers may attempt to solicit confidential, personal information, such as a social security number, or your financial information. LivaNova will never ask for fees prior/during/after the application process, nor will we ask for banking details or personal financial information in return for the assurance of employment. If you are concerned that an offer of employment might be a scam or that the recruiter is not legitimate, please verify by searching for “See Open Jobs” on
https://www.livanova.com/en-us/careers
, and check that all recruitment emails come from an @livanova.com email address.