IT Technician II Site Services
Huntsman
Houston, TX
Description
Job Description:
IT Technician II Site Services
Huntsman is seeking a IT Technician II Site Services supporting the IT Division located in Location. This position will report to the IT Manager Sr l Site Services Mgmt Americas.
Job Scope
The IT Technician II Site Services will provide technical services and support for business systems and applications.
In summary, as the IT Technician II Site Services, you will:
- Support site functions, roles and initiatives as assigned.
- Assists in the formulation of procedures and best practices for users of applications
- Responsible for incident and request management using ITSM tools
- Duties/ tasks are standardized.
- Resolves routine questions/problems and, refers more complex issues to higher levels.
- Work under direct supervision and follows established procedures and written instructions to accomplish assigned tasks.
- Respect for confidentiality is a must
- Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed.
- If applicable, ability to work overtime may be needed to ensure requires staffing capacity to meet daily production objectives.
- Work collaboratively with team members with different backgrounds and perspectives.
- Assists other employees in accomplishments of Huntsman company goals. Follows instructions and performs other duties as may be assigned by supervisor.
- Participates in Environmental, Health & Safety initiatives as set forth by the company. Participates in and completes company-required training programs.
Qualifications
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
The candidate must have an unrestricted right to work for Huntsman in the United States.
The candidate must have an unrestricted right to work for Huntsman in the United States.
Minimum Qualifications
- High school diploma.
- 3+ years related to work experience in Information Technology, Business Administration or Technology Management.
- Foundational knowledge in some or all of the following areas: Application Analysis, Debugging, Functional Analysis, Programming , Software Design, Software Testing, Software Documentation, Programming Language, Software Requirements Specification, Integrated Development Environment (IDE), Software Bug Tracking Software.
Skills and knowledge
- Must have a level of proficiency with Internet, Email and Microsoft Programs
- Competent in written and spoken English, any other languages are an extra
- Be able to operate in a rapidly changing, very complex technical environment
- Demonstrated customer focus, empathy, and structured thinking are required together with high standards of process adherence and proven record of client satisfaction
- Maintain up to date knowledge of Huntsman’s policy/ compliance framework, business processes, reporting procedures and existing and planned information systems and services for the site (s) in which they operate.
- Ability to work under pressure
- Ability to work on own initiative, and as part of a team
- Keep up to date with technological advances.
- Communicates tactfully and effectively both verbally and in writing and maintains effective work relations with those encountered during employment
- Flexibility and adaptability to new instructions and/ or dynamic organizational priorities is critical for job success.
- Gains understanding of expectations
- Learns/ begins to demonstrate skills to complete goals set by supervisor and in a timely manner
- Learns and Begins to practice Huntsman principles and values.
- Learns how to accept accountability and responsibility for actions
- Learns to deal positively with situations that could be stressful or threatening.
- Begins to learn from mistakes.
- Improves based on feedback received.
Preferred Qualifications
- At least one of the following industry standard certifications:
- Security+
- CCNA
- Network +
- MCSE
- Or other relevant industry standard certificates.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to
https://www.huntsman.com/privacy/online-privacy-notice
for Company’s Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in “
@huntsman.com
” , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers
.
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