Product/Journey Owner
Corebridge Financial
Houston, TX
$82,400 - $115,300 a year
Description
Who We Are
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.
We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:
- We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
- We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
- We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
- We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
Who You’ll Work With
We help Americans take action to create the financial future they envision. Our focus is on financial solutions that help people grow and protect their retirement assets, and then turn those assets into protected lifetime income where appropriate. Our innovative annuity solutions provide powerful growth opportunities, guaranteed lifetime income, beneficiary protection, and, in many products, options to protect against market downturns that could impact future income. We empower our selling partners — financial professionals at broker-dealers, banks and agencies — with valuable insights, engaging tools and business-building resources for bringing our annuity solutions to their clients and helping them realize their retirement goals.
About The Role
As a Product Owner you will report to the Senior Product Owner and be responsible for leading assigned digital transformation initiatives focused on our life insurance and annuity sales, new business and servicing processes. This role requires exceptional leadership, communication, and organizational skills to manage projects, engage with diverse stakeholders, and ensure seamless project execution within tight timelines. The ideal candidate will have a sharp business mind and a proven ability to structure, define, and implement initiatives. As an integral member of the team, the Product Owner will have the opportunity to work with leaders across the organization to deliver initiatives that will shape the future of the Life, Individual Retirement, and Retirement Services businesses.
Responsibilities
-
Execution of Projects within an Enterprise-Level Digital Program
- You will partner with the Senior Product Owner to lead multi-year, multi-discipline transformational programs for advisory and broker-dealer products and solutions.
- You will be responsible for delivering projects within the initiative, leveraging product management discipline and strong customer focus; you will do this in partnership with stakeholders, subject matter experts, and fellow business partners.
-
Customer Experience Design
- You will develop a deep understanding of our financial advisors and their client's needs and behaviors using data analysis, direct communication, and support resources.
- You will collaborate with customer and user-experience designers, software engineers, and others across the business to identify new features and experiences that will differentiate Corebridge Financial and make it easier for agents to do business with us and for our clients to take action in their financial lives.
-
Business Case Development
- You will support the build out of a strategic business case for the designed program
- You will develop compelling presentations and materials that articulate the project’s vision, plans, and goals to internal and external stakeholders.
-
Planning & Product Road Mapping
- You will work cross-functionally within Corebridge Financial to build cohesive product roadmaps to realize ambitious goals and strategic priorities around these critical client and advisor experiences.
- You will bridge the gap between business outcomes needed and technical delivery by having good business sense and willingness to learn about the areas supported.
- You will collaborate with our technology partners to build integrated, scalable, and extensible tools to deliver on our promise.
-
Adoption & Value Realization
- You will be responsible for the full end-to-end rollout of your assigned projects to realize the full value of the solutions, including coordinating marketing and training plans and measuring adoption and benefits.
- You will review business metrics against the defined performance measures monthly and quarterly to ensure alignment while identifying any needed changes affecting the channel, business, or product strategy.
- You will work with business stakeholders to define the approach to measure and track benefits identified through the lifecycle of an initiative (KPIs)
- You will follow change management best practices, ensuring team cohesiveness through the engagement of teams and stakeholders
-
Reporting & Risk Management
- You will be responsible for managing and reporting full project costs and value realization in collaboration with business and IT teams.
- You will be responsible for working with the Transformation Management Office (TMO) to respond to any project related requests
- You will identify potential risks and implement proactive measures to mitigate challenges, ensuring Program success under tight timelines.
-
Leadership
- Indirectly manage the project team who will be operating in an agile pod structure and ensure alignment and timely delivery of project objectives.
- Assist in team development while holding team members accountable for their commitments.
- Ensure effective communication flow across and within teams. Deliver and coach for messaging that is appropriate for a range of audiences such as teams, leadership and end customers.
What we are looking for
-
Industry Knowledge:
- Understanding of the Life Insurance, Individual Retirement and Group Retirement Industry; the distribution framework, financial advisors and their client's needs and behaviors using data analysis, direct communication, and support resources.
- Knowledge of the sales and new business lifecycle and inforce servicing process.
- Knowledge of distribution sales process and channels, including wholesaling, plus an understanding of their needs to help them perform optimally
-
Program Management & Digital Transformation Experience:
- 5+ years of experience operating as a product owner implementing digital solutions
- Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting the insurance industry.
- Experience managing projects in a structured and organized manner, with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices.
- Track record of implementing large change initiatives, within tight timelines and within budget.
-
Working Knowledge of:
- Latest Digital trends in insurance and across adjacent industries, including IRI Digital First for Annuities, digital servicing platform providers, and/or trends in digital servicing.
- CX based process journey design
- Lean management practices in developing effective and efficient processes.
- Root cause problem solving experience.
-
Communication Excellence:
- Ability to understand and communicate technical requirements and design across, engineering, design and QA
- Can communicate in a structured and crisp manner both through written and verbal communication
- Can engage senior leadership to get the point across using a deductive or top town communication approach
- Is a good listener and changes perspective based on facts
- Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
- Effectively able to engage cross-organization leaders in driving change and adoption targets
- Drive consensus within all stakeholders and business leaders on the new direction
-
Execution mindset and a demonstrated ability to drive results:
- Is structured, and organized and can create actionable implementation plans and timelines
- Knows how to deliver on time and manage teams and stakeholders to deliver to the same
- Can identify potential issues early in driving adoption of change and acts proactively to address them
- Hands-on experience with agile, including being able to coach and mentor team members
- Constantly evaluate execution effectiveness, changing trends to help re-prioritize as required.
- Ability to break down complex issues into smaller addressable solutions
- Take a strategic point of view in formulating actions and solutions
- Has a continuous improvement mindset
-
Customer-first mindset:
- Knows who our customers are, what are their needs and how his/her team delivers to the expected customer experience/ needs
- Understand what services and solutions/ products we provide and how we create value
- Is considered a 'customer first' leader - proactively takes decisions to resolve customer issues and avoids putting process over customer service while managing for risk
- Understanding of user-centric design in business, marketing, IT or equivalent preferred
- A customer-centric focus to keep customers at the forefront of decisions and connecting plans and actions to the purpose of serving clients
-
Strong People leader and Team player
- Takes full ownership and has a ‘business owner mindset’
- Sets clear direction to the teams and actionable deliverables
- Can performance manage on an ongoing basis to ensure creation of strong teams; Is fair in assessment of talent
- Is a strong team player and prioritizes team success over individual
- Is data driven and manages through metrics
- Lead in a changing and fast-paced environment while being comfortable with ambiguity. Keep team nimble to adapt quickly to minimize impacts to outcomes
Please note this is not an exhaustive list of all responsibilities of the position, and the requirements of the job may change in line with business needs.
Skills and Qualifications
- Worked in an operations strategy role, in a consulting company or an insurance organization with knowledge of latest trends in driving sales, service and operations excellence
- Hands on experience with agile, including being able to coach and mentor team members
- Understanding of user-centric design in business, marketing, IT or equivalent
- Demonstrated ability to drive results
- Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
- Clear understanding of digital technology and consumer trends
- Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
- Bachelor’s degree (Technology or Business)
- Experience with designing 'customer centric' processes and journey mapping
- Designed and implemented change management and adoption framework
- Experience building internal relationships and working across matrixed organizations
Compensation
The anticipated salary range for this position is $82,400- $115,300 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.
In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.
Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.
Work Location
This position is based in Corebridge Financial’s Houston, TX and Jersey City, NJ offices and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.
Estimated Travel
Minimal travel.
Why Corebridge?
At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:
At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.
Benefit Offerings Include:
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.
We are an Equal Opportunity Employer
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
We will consider for employment qualified applicants with criminal histories, consistent with applicable law.
Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
TalentandInclusion@corebridgefinancial.com
. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.We will consider for employment qualified applicants with criminal histories, consistent with applicable law.
To learn more please visit:
www.corebridgefinancial.com
Functional Area:
OP - Operations
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
American General Life Insurance Company