Development Coordinator
Houston SPCA
Houston, TX 77024
Description
Primary Purpose: The primary purpose of this role is to oversee and coordinate all aspects of our fundraising and development projects, ensuring the effective management of our mass email platform. Responsibilities include reviewing and proofreading creative copy and other collateral material for use in appeal campaigns, acknowledgements, and other outbound communication channels.
Essential Functions
- Oversee the Houston SPCA's eCommerce solution, including product management, order processing, and customer support. Build out functionality as needed, including event ticketing, peer to peer fundraising efforts and storytelling.
- Collaborate with internal teams to develop creative campaigns and initiatives that promote our mission and drive donor engagement. Identify and amplify impactful stories that highlight the achievements and impact of our programs and initiatives.
- Manage the Email Marketing Software, including building emails, segmenting target audiences, and implementing email system automation to maximize engagement and conversion rates.
- Coordinate directly with the Direct Mail agency of record (TrueSense) to build trackable campaign pages, report success, and ensure deliverability. Support donor stewardship efforts by creating personalized thank-you letters, impact reports, and other communications to acknowledge donor contributions and cultivate ongoing support.
- Process and acknowledge all gifts and donations in a timely and accurate manner, ensuring entries are recorded in Raiser’s Edge and that donors receive appropriate tax documentation and recognition.
- Assist with planning and logistics for fundraising events, including creating guest lists, tracking RSVPs, preparing materials, and coordinating donor recognition at events.
- Conduct research on donor prospects, fundraising trends, and best practices to inform development strategies and messaging.
- Collaborates with Marketing and Communications to strategize and improve website content related to forms, feedback, donations, and information gathering.
- Work closely with program staff, leadership, and external partners to gather information and insights for development writing projects.
- Support the preparation of grant proposals and donor-facing reports by gathering data and drafting materials as needed.
- Ensure consistency in messaging and branding across all development materials, maintaining alignment with organizational values and goals.
- Assist in the tracking and evaluation of development activities, contributing to the preparation of reports for internal and external stakeholders.
- Maintain accurate donor and prospect records, ensuring proper coding, segmentation, and contact preferences in the donor database. Generate routine and ad hoc reports to evaluate fundraising effectiveness and support strategic planning.
- Protect all confidential information, including donors, clients, animals, and internal communications.
- Maintain and update the Houston SPCA’s information with industry oversight organizations including, but not limited to 211/United Way, Better Business Bureau, Charity Navigator, Charity Watch, GiveWell, Guidestar, and Network for Good.
- In all areas of responsibility - continuously update the primary database of record, Raiser’s Edge, with prospect and donor interactions, proposals, and other information as required by best practices.
- Participate in special projects as directed by the Senior Director of Direct Marketing.
- Represent the Houston SPCA by providing excellent customer service and focus.
- Assist with donor cultivation and stewardship efforts, including coordinating donor tours, managing touchpoints, and supporting smaller donor-focused events or recognition activities.
- Provide administrative support to the Development Committee or Board of Directors, including preparing materials, compiling reports, and documenting donor engagement efforts.