Receptionist/Client Devlopment Specialist
Boswell Law Firm PLLC
Houston, TX
$14 - $15 an hour
Description
Seeking a professional and motivated individual to serve as our front office receptionist and client development specialist. This role combines traditional administrative duties with business development responsibilities to help grow our legal practice through excellent client service and lead generation.
Description
Receptionist/Client Development Specialist
Position Overview
We are seeking a professional and motivated individual to serve as our front office receptionist and client development specialist. This role combines traditional administrative duties with business development responsibilities to help grow our legal practice through excellent client service and lead generation.
Primary Responsibilities
Administrative & Reception Duties
- Phone Management: Answer all incoming calls professionally, route calls appropriately, take detailed messages
- Client Scheduling: Manage attorney calendars, schedule consultations and appointments using firm software
- Client Intake: Conduct initial client information gathering (contact details, basic case information, urgency level)
- Office Management: Greet walk-in clients, maintain professional reception area, handle mail and deliveries
- Data Entry: Input client information into case management systems, maintain accurate contact databases
- Document Preparation: Prepare consultation packets, intake forms, and informational materials for potential clients
Business Development & Lead Generation
- Lead Qualification: Assess potential clients' needs and determine appropriate service matches
- Consultation Conversion: Effectively communicate firm capabilities and schedule initial consultations
- Follow-up Communications: Contact potential clients who inquired but haven't scheduled consultations
- Referral Management: Track referral sources, maintain relationships with referral partners
- Marketing Support: Assist with client testimonial collection, online review management, community outreach events
- Lead Tracking: Maintain detailed records of all inquiries, conversion rates, and lead sources
Performance Metrics & Commission Structure
- Base Compensation: $14-15/hour for administrative and reception duties
- PTO available
- Commission Opportunities:
- $50 per scheduled paid initial consultation that shows up
- $150 per consultation that results in retained client (determined monthly)
- Monthly bonus of $200 for exceeding 20 qualified consultations scheduled
- Quarterly bonus potential for client retention and satisfaction metrics
Required Qualifications
- High school diploma or equivalent; some college preferred
- Excellent verbal and written communication skills
- Professional phone manner and customer service experience
- Basic computer skills including scheduling software, email, and database management
- Ability to multitask and prioritize in fast-paced environment
- Discretion and understanding of client confidentiality requirements
Preferred Qualifications
- Previous experience in professional services, sales, or legal office environment
- Familiarity with legal terminology and processes
- Experience with CRM or case management software, MyCase preferred
Important Ethical Boundaries
This position does NOT include:
- Providing legal advice or opinions
- Discussing case strategies or legal outcomes
- Handling client funds or trust accounts
- Representing the firm in legal proceedings
- Making legal recommendations or referrals to specific legal strategies
All legal questions must be directed to licensed attorneys.
Working Conditions
- Full-time position: 40 hours per week
- Office-based role with potential for some remote administrative work
- Professional dress code required
- Occasional evening or weekend events for business development
Growth Opportunities
- Training in legal software and procedures
- Professional development in sales and client relations
- Potential advancement to office manager or paralegal roles with additional education
- Performance-based compensation increases and expanded responsibilities
Salary
$14 - $15 per hour