Non-College Workstudy|User Support Services
University of Houston-Downtown
Houston, TX 77002
$12 an hour
Description
Non-College Workstudy|User Support Services
- 495777
- Part-Time
- Closing on: Jun 4 2026
- User Support Services
Department: User Support Services Salary: $12.00 per hour
Job Duties and Responsibilities
- Provides first-tier technical support to students, faculty, and staff
- Performs lab opening and closing procedures
- Troubleshoots hardware/software problems
- Provides basic Canvas support
- Check-out lab equipment to students, such as laptops, books, or webcams
- Monitors the operation of the general computer lab, electronic classrooms, and open areas
- Assists with Software installations and PC imaging
- Greets students as they come into the general computer area
- Provides data entry for the Help Desk Ticketing System
- Answers Help Desk phone line as needed
- Performs other duties as assigned
Knowledge, Skills, and Abilities
- Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
- Knowledge of and experience working with a variety of wireless devices
- Should have basic software and hardware troubleshooting skills
- Must have a positive and professional attitude, be a team player, and be an effective communicator
Qualifications
- Must be a current student at UHD
- Must be able to work a flexible working schedule, including weekends
- Must have prior customer service-related experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
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