Systems Specialist
Harris County
Houston, TX
Description
Position Description
Job Summary:
Serving as a senior advisor to the IT Manager, the Technology Systems Specialist is responsible for assisting in the development, configuration, deployment, and maintenance of all Commissioner’s Precinct One technology. This role encompasses designing and maintaining business solutions aligned with OCRE strategic goals, involving complex technical tasks related to endpoint management systems, remote support, and hosted resources. Duties include conducting systems analysis, providing high-level technical support, and developing custom programming and scripting solutions. The ideal candidate should have strong problem-solving skills, able to analyze business needs and implement effective solutions using APIs, Power Apps, or Power BI dashboards. Additional responsibilities include managing SharePoint, API integrations, cloud databases, business intelligence reports, and front-end Helpdesk support.
Essential Duties and Responsibilities:
Automation & Systems Modernization:
- Design, write, and debug custom PowerShell or Python scripts to automate repetitive system tasks.
- Develop and maintain Power Automate workflows and PowerApps to modernize departmental business processes.
- Maintain and update custom-coded applications and provide logical instructions for integrated data processing.
SharePoint & Data Administration:
- Serve as the primary technical administrator for the departmental SharePoint Online environment, managing site architecture and custom web parts.
- Develop and execute SQL queries to extract and report data from internal and hosted databases.
- Manage and integrate data within the Microsoft Dataverse for departmental reporting and Power BI dashboards.
Endpoint & MDM Administration:
- Administer Unified Endpoint Management (UEM/MDM) platforms for automated device enrollment and profile configuration.
- Manage remote support tools to diagnose and resolve complex hardware and software incidents for on-site and remote personnel.
- Coordinate automated software deployments and security patch management for departmental assets.
Helpdesk & Operational Support:
- Resolve high-tier end-user service tickets including complex desktop, printer, and peripheral hardware issues.
- Document all troubleshooting steps, repair activities, and final solutions within the IT service delivery system.
- Provide instructional guidance and training to non-technical staff on new software implementations and digital tools.
Asset & Infrastructure Maintenance:
- Assist the Senior Admin in monitoring the availability and performance of hosted server environments and web applications.
- Maintain an accurate inventory of hardware and software licenses associated with departmental workflows.
- Other duties as assigned.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- Graduation from an accredited four-year college or university with major coursework in Computer Science, Information Technology, or a related field (Professional experience may be substituted for education on a year-for-year basis).
Certifications:
- Two (2) relevant IT certifications are highly desired, such as Microsoft Certified: Power Platform Developer Associate (PL-400), Azure Administrator Associate (AZ-104), Power BI Data Analyst (PL-300), CompTIA Security+, or Network+.
Experience:
- Five (5) to seven (7) years of professional experience in systems administration, technical support, or computer programming.
- Demonstrated proficiency in developing and debugging functional code and automation scripts, specifically utilizing PowerShell.
- Strong, hands-on experience with Microsoft 365 administration, including SharePoint Online and integrated cloud environments.
- Experience building and maintaining automated business logic and applications using the Microsoft Power Platform (PowerApps and PowerAutomate).
- Proficiency in writing and executing SQL queries to manage and report data from internal and hosted databases.
- Solid understanding of enterprise endpoint management (MDM) architectures and remote support protocols.
- Experience providing high-tier technical support within an IT service delivery (ticketing) system.
- Excellent communication skills and the ability to translate complex business requirements into maintainable technical solutions.
Knowledge, Skills, and Abilities:
- Knowledge of computer programming principles, system logic, and modern application development lifecycles.
- Skill in designing, writing, and testing custom scripts to automate repetitive administrative tasks and modernize system functionality.
- Ability to maintain custom-coded applications and develop logical instructions for integrated data processing.
- Ability to serve as the technical administrator and developer for SharePoint Online, including building custom solutions and site architecture.
- Skill in administering Unified Endpoint Management (MDM) platforms for automated device enrollment and software deployment.
- Knowledge of Windows Desktop and Server operating systems and standard network protocols (TCP/IP, DNS, DHCP).
- Ability to perform on-site and remote analysis, diagnosis, and resolution of complex hardware and software incidents.
- Skill in operating tools, components, and peripheral accessories to resolve helpdesk tickets (e.g., desktops, printers, and scanners).
- Able to read and understand technical manuals, procedural documentation, and original equipment manufacturer (OEM) guides.
- Able to work independently and as part of a small team to meet departmental operational goals.
- Ability to prioritize multiple tasks and tickets simultaneously while maintaining quality standards in a fast-moving environment.
- Ability to provide clear, professional communication and instructional guidance to non-technical staff.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
- Professional experience in two or more of the following areas is highly desired:
- Experience with Microsoft Dataverse and Power BI dashboard development.
- Familiarity with hybrid identity concepts and Active Directory synchronization.
- Knowledge of local government operational environments and compliance standards.
- Relevant IT certifications, such as Microsoft Certified: Power Platform Developer Associate (PL-400), Azure Administrator Associate (AZ-104), Power BI Data Analyst (PL-300), CompTIA Security+, or Network+.
General Information
Work Environment:
- Some work may involve a combination of both office and field environments
Physical Demands:
- Sitting, standing, or walking for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Lifting and transporting moderately heavy objects, such as computers and peripherals, at least 15 lbs. or more.
- In-district travel is required for the purpose of on-site hardware and software troubleshooting and repair.
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave*
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com
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