Front Office Team Leader
Children's Health
Houston, TX
Description
Job Title: Team Leader (Front Office)
Department: Pediatric Cardio Associate
Location: Houston, TX
Shift: Monday-Friday 8 AM-5 PM
Job Type: On-Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
To assist administrator/manager in operational direction (including both clerical and clinical functions) of a Children's Health Medical Group (CHMG) practice. Working in collaboration with the practice manager. Working in collaboration with the practice manager, the Team Leader develops strategies, sets objectives and allocates appropriate resources in providing the highest quality of care, a safe patient environment, efficient patient flows and excellent service to patients and their families.
Responsibilities:
At least 1 year job related experience Req
At least 1 year leadership experience, Pref
Experience of front office management, Pref
EDUCATION
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
Department: Pediatric Cardio Associate
Location: Houston, TX
Shift: Monday-Friday 8 AM-5 PM
Job Type: On-Site
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
To assist administrator/manager in operational direction (including both clerical and clinical functions) of a Children's Health Medical Group (CHMG) practice. Working in collaboration with the practice manager. Working in collaboration with the practice manager, the Team Leader develops strategies, sets objectives and allocates appropriate resources in providing the highest quality of care, a safe patient environment, efficient patient flows and excellent service to patients and their families.
Responsibilities:
- Assists in the operations of a practice; ensure compliance with standards of clinical care; maintain accountability for quality, safety, service, and operational excellence
- Works closely with CHMG operational leadership, medical directors, physician providers and other clinical staff in a collaborative approach to excellence in service and clinical care, optimal outcomes, and efficient resource utilization
- Develop and support processes designed to engage all staff in the pursuit of operational and service excellence; regularly reviews patient satisfaction data and analyzes for opportunities; involve staff and providers in developing a plan for improvement when necessary
- Monitor and analyze all performance improvement and quality data; proactively address performance/quality issues including a thorough review with physician leaders for resolution
- Review, analyze and collaboratively resolve operational issues, including staff and patient family concerns under the direction of the practice manager as required
- Assists the practice manager in building and leading a productive staff
- Monitor supplies to help insure adequate inventory levels for daily practice operations and ensure financial stewardship of clinic resources
- May assist in completion of job functions when the practice experiences staff shortages
- Responsible for working with administration / manager in completion of office / departmental goals as determined by operational leadership
At least 1 year job related experience Req
At least 1 year leadership experience, Pref
Experience of front office management, Pref
EDUCATION
- High school diploma or equivalent Req
- High school diploma or equivalent required; additional training beyond high school Pref
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:
- Employee portion of medical plan premiums are covered after 3 years.
- 4%-10% employee savings plan match based on tenure
- Paid Parental Leave (up to 12 weeks)
- Caregiver Leave
- Adoption and surrogacy reimbursement