Front Desk Clerk
SpringHill Suites Houston Intercontinental Airport
Houston, TX 77032
Description
Description
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Communicate proficiently both written and verbally.
Must be flexible in scheduling.
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Check guests into and out of rooms
Complete tasks according to established checklists and procedures
Work independently or as part of a team.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Qualifications
Hotel Front Desk Experience
Behaviors
- Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
- Loyal: Shows firm and constant support to a cause (Preferred)
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
- Team Player: Works well as a member of a group (Preferred)
Motivations
- Preferred
Self-Starter: Inspired to perform without outside help
- Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Experience
-
Preferred
1 years:
Hotel Front Desk Experience