DIVISION MANAGER - Hobby Landside
City of Houston, TX
Houston, TX 77002
$87,802.00 - $120,218.02 a year
Description
POSITION OVERVIEW
Applications will be accepted from: All Persons Interested
Division/ Section: HOU Landside Operations
Workdays & Hours: Varied (Shift work, including rotation, weekends, and holidays) subject to change*
PURPOSE OF DIVISION
The Landside Operations Division ensures safe, efficient, and customer-focused operations throughout all areas of the airport, including terminal curbs, ground transportation zones, parking facilities, passenger flow areas, taxi queues, commercial vehicle oversight, and public-facing spaces. The division supports airport safety, regulatory compliance, exceptional customer service delivery, and operational coordination with internal and external stakeholders.
PURPOSE OF POSITION
The Division Manager of Landside Operations provides leadership, direction, and strategic oversight of daily landside functions at William P. Hobby Airport (HOU). This position ensures safe, efficient, and customer-focused operations, manages supervisory staff, enforces compliance standards, oversees commercial ground transportation activities, and partners with internal/external stakeholders to maintain operational continuity and excellence.
“Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.”
The Division Manager job duties include but are not limited to:
- Lead and oversee landside operations personnel, including supervisors and frontline staff, to ensure safe, efficient, and customer-focused airport operations.
- Direct curbside activities, passenger flow management, and ground transportation operations to maintain operational continuity and service standards.
- Ensure compliance with Houston Airport System (HAS) policies, contractual obligations, and applicable local, state, and federal regulations.
- Monitor daily operational conditions and coordinate timely responses to incidents, disruptions, emergencies, and customer service concerns.
- Collaborate with Airport Operations, Public Safety, Maintenance, airlines, and transportation stakeholders to support seamless airport operations.
- Analyze operational performance metrics, prepare reports, and provide recommendations to support leadership decision-making and process improvements.
- Support the planning, implementation, and execution of landside operational projects, programs, and strategic initiatives.
- Develop and manage staffing plans, scheduling, employee training, coaching, and performance evaluations to optimize workforce effectiveness.
- Represent the division during meetings, audits, inspections, and regulatory reviews with internal and external stakeholders.
WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division.
EXPERIENCE REQUIREMENTS
Seven years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity.
A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
PREFERENCES
- Experience managing airport landside/ground transportation operations
- Strong leadership experience in high-volume customer service environments
- Knowledge of airport safety, regulatory guidelines, and operational policy enforcement
- Proficiency with data analysis, reporting, and operational technology platforms
- Ability to work in a dynamic environment with shifting priorities
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 29
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858
If you need special services or accommodations, call 281-233-1858. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Employer
City of Houston
Address
901 Bagby St
Houston, Texas, 77002
Website
https://www.houstontx.gov/