FRONT OFFICE AGENT - HOTEL DAPHNE
Hotel Daphne
Houston, TX
Description
Summary
The Opportunity:
Hotel Daphne seeks an enthusiastic Front Desk Agent to join our team. In this role, you will be collaborating closely with the broader hotel operations team.
Who We Are:
Where the familiar meets the far out.
Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.
We’re Proud to Offer Exceptional Benefits, which Include:
Medical, Dental, Vision, 401K with company match
Discounted and Friends & Family Room Rates
Free parking
Generous Paid Time Off
Work-life benefits including wellbeing initiatives such as a complimentary Headspace
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
The Role:
The Front Desk Agent is responsible for exceeding the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.
Key Responsibilities:
Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
Complete all shift checklist items
Check in and out all hotel guests in a confident, professional and personalized manner
Take hotel reservations accurately and efficiently
Assist in the development and implementation of special projects
Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
Maintain a positive relationship with all employees and guests
Ensure all calls are answered in a courteous, professional and efficient manner
Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
Maintain accuracy with all accounting and billing procedures
Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
Issue guest safety deposit boxes as requested
Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
Maintain a high level of cleanliness and safety in the work area
Ensure that all equipment is maintained in good, safe working condition
Maintain an increased awareness of safety issues throughout the property
Keep abreast of safety and emergency procedures and OSHA requirements
Attend relevant meetings
Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.
Qualifications
Qualifications:
Experience Required:
High School diploma or general education degree (GED).
Six (6) months related experience in hospitality or service industry
Must be able to speak, read, write and understand the primary language(s) of the workplace
Ability to understand other computer programs (i.e. Property Management System)
Availability to work flexible shifts, including evenings, weekends, and holidays.
Experience Preferred:
College Degree preferred
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.