SENIOR AIRPORT COMMUNICATIONS OPERATOR
City of Houston, TX
Houston, TX 77002
$3,936.00 - $4,484.80 a month
Description
POSITION OVERVIEW
Applications will be accepted from: ALL PERSONS INTERESTED
Division/ Section: William P. Hobby / Airport Operations Center
Workdays & Hours: Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change)
PURPOSE OF DIVISION:
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside operations, Security, Airport badging offices, Safety, and Emergency Management at William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA) and other agencies ensuring the highest level of safety and security for our customers.
PURPOSE OF THE POSITION:Senior Airport Communications Operator: Operates communications equipment to receive and process airport emergency and non-emergency calls for assistance, Processes paging and information calls. Monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fires, accidents, bomb threats, facility security, facility maintenance requests, and terminal gate requests for coordination/assignments.
The responsibilities of this position include, but are not limited to:
- Handles most serious requests and emergencies. Functions as a lead during emergency situations.
- Trains telecommunicators on routine functions in communications center. Provides relief and assists telecommunicator in resolving problems with equipment.
- Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies. Maintains daily log of calls.
- Receives and directs public distress calls for lost and locked vehicles, tows, stuck elevators, and maintenance calls for airport injuries, parking meters, ticket spitters, traffic signs and traffic and weather conditions.
- Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions, and major natural disasters. May provide prearrival instructions to callers. Maintains a log of emergency activity during shift.
- Enters domestic and international airline schedules into information display system. Reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Area (AOA) and other security areas by the public, employees, or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
- Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
- Tests and initiates work order for repair of communication and alarm equipment and backup systems to ensure serviceability.
- Ensures field reports concerning emergency activity are routed to appropriate personnel.
WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.
LICENSE REQUIREMENTS
None
PREFERENCES
PREFERENCE
Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred. CCTV experience a plus. The ability to monitor multiple screens is highly desirable. A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification. Proficient in MS Outlook preferred. MS Office Suite a plus.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION - YES
YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
PAY GRADE
16
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (281-233-1842).
If you need login assistance or technical support call 855-524-5627.
If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Employer
City of Houston
Address
901 Bagby St
Houston, Texas, 77002
Website
https://www.houstontx.gov/