Senior Records Center Technician/Driver
Harris County Department of Education
Houston, TX 77055
$53,280 - $64,973 a year
Description
Primary Purpose:
Perform all functions related to Records Center Operations which includes retrieval and delivery of records to customer sites, processing accurate paperwork, and processing new and returning inventories.
Qualifications:
Education/Certification:
- High School diploma or GED certificate
- Texas Class C driver’s license and clear driving record; must meet requirements of HCDE’s insurance provider
Special Knowledge/Skills:
- Ability to communicate effectively with supervisor and others verbally and in writing
- General knowledge of computer systems and Microsoft software applications
- Knowledge of Harris county and surrounding counties
- Ability to operate a pallet jack
- Ability to operate a cargo van or 24 ft bob-tail truck
Experience:
- Three years records management experience
Major Responsibilities and Duties:
- Direct supervision of all Records Center Technicians/Drivers
- Maintain the confidentiality of sensitive records.
- Accurately process retrieval orders including pulling items, verifying items, and closing orders within 24 to 48 hours of the due date.
- Process all destructions including pulling required media, verifying it for accuracy, investigating and resolving all exceptions and closing work orders within the allocated time.
- Function as primary link between customers and HCDE.
- Pick up and deliver scheduled and non-scheduled requests daily on the due date.
- Train customers regarding proper storage and destruction techniques.
- Complete daily routes and sign all paperwork before submitting it to billing.
- Accurately process vault retrievals for daily, weekly, and monthly rotaions.
- Replace new and returning materials to the shelf within 48 to 72 hours of receiving.
- Keep the records center clean at all times.
- Discard confidential papers containing customer’s information properly and in accordance with destruction procedures.
- Asign daily records center duties to staff and make sure production levels are properly proformed
- Perform other duties as assigned.