PART-TIME COMMUNICATIONS OFFICER
City Of Bellaire
Bellaire, TX 77401
$21.53 - $25.14 an hour
Description
Part-Time COMMUNICATIONS OFFICER
Role within the big picture of the City’s overall success:
Answers calls, dispatches personnel, and maintains crucial communication between the public and emergency responders. COMMUNICATIONS OFFICER functions include but are not limited to the following:
Answers calls, dispatches personnel, and maintains crucial communication between the public and emergency responders. COMMUNICATIONS OFFICER functions include but are not limited to the following:
Essential Functions:
Emergency and Non-Emergency Call Management
- Answer 911 and non-emergency calls promptly, gathering information to determine the appropriate units for dispatch.
- Continuously monitor and communicate over radio systems, ensuring up-to-date information for police, fire, and EMS units.
- Develop and maintain positive working relationships with police, fire, and EMS units, fostering a collaborative community-oriented approach.
- Conduct data entry for all calls for service and other events using various computer programs and applications.
- Gather and enter information into databases, such as amber alerts, silver alerts, and criminal records, ensuring accuracy and completeness.
- Maintain logs of law enforcement status and activity-related transactions for daily dispatching documentation.
Community Relationship Building
- Build and maintain a positive working relationship with the community, providing empathetic and effective communication during emergencies.
- Liaise with police, fire, and EMS units, ensuring collaborative efforts in maintaining community safety.
- Represent the department professionally in interactions with residents and other agencies.
Additional Duties
- Contribute to the team effort by performing other related duties as assigned.
Training, Education, and Certification Maintenance
- Regularly engage in training and education, including mandatory TCOLE certified continuing education classes and EMD coursework every two years.
- Conduct data entry tasks, such as entering stolen vehicle information into databases and maintaining records for audits.
- Stay updated on local, state, and national crime information computer systems to assist public safety personnel effectively.
Dispatch Operations and Coordination
- Operate and monitor emergency and non-emergency service telephones and radio communication systems, ensuring effective communication.
- Coordinate testing of civil defense and reverse-notification emergency warning systems, contributing to overall community safety.
- Utilize critical thinking and logic in highly stressful situations to make appropriate decisions promptly.
Education & Experience
Education: High School Diploma or GED required.
Experience: No previous relevant work experience required.
Supervisory Experience: None required.
Preferred Qualifications:
TCOLE Basic Telecommunicator Certification or higher
Experience using Central Square, Zuercher, or Public Safety Suite Pro systems