Fraud Manager
Primeway Federal Credit Union
Houston, TX 77040
Description
Department: Risk Management Reports To: SVP, Dir. of Risk Mgmnt
Employment Status: Full-Time Classification: Exempt
Position Summary:
The Fraud Manager's role is to lead and manage the organization’s fraud risk program by directing investigations, identifying emerging threats, and collaborating across departments to design, test, and refine mitigation strategies that adapt to evolving risks—safeguarding members, employees, and organizational assets. This individual is also expected to utilize existing knowledge and industry resources to find creative solutions to resolve claims.
The ideal candidate will have values that reflect PrimeWay’s C.A.R.I.N.G values and will work enthusiastically to help the company realize our vision of creating “A place where people love to work and love to do business.” Additionally, the Fraud Manager will leverage strong communication skills to interact with business partners and members regarding loss prevention efforts. The successful candidate will promote a culture of compliance, risk management and balanced risk taking, while ensuring appropriate monitoring is in place to identify process breakdowns and recommend process improvements. Potential candidates must also be self-directed and motivated to accomplish tasks, meet objectives and timelines and must also have an established history of proven dexterity to dynamically adapt to shifting priorities, demands, and timelines.
Responsibilities:
- Perform transaction reviews using Verafin FRAML, Checksystems, Keystone, SharePoint, Pulse and other department specific databases.
- Monitor alert queues, member claims, and reports daily, making outbound calls to verify activity and keep members abreast of claims status.
- Maintain and apply in-depth knowledge of applicable card brand and Federal Regulatory rules and regulations, including merchant settlement, dispute resolution and chargeback management and compliance.
- Review and monitor all fraud related credit and debit card reports, alerts, and notices attempting to identify common purchase point origination.
- Track and report the effectiveness of existing fraud rules providing monthly fraud reporting statistics.
- Submit bond claims to insurance company for card losses when required.
- Provide members with information regarding their account status, requests, payments, rights and obligations associated with the account.
- Assist with creating processes which promote and support security, loss prevention, and operational efficiency.
- Provide Branch, Contact Center, member support during their regularly scheduled hours to provide transaction approval and overrides/denials based on data related to transaction within established guidelines.
- Serves as backup in compliance operations regarding money laundering, cash aggregate reports, CTRs, SARs and FinCEN 314(a).
- Perform other duties as assigned.
Knowledge and Skills
- General understanding of the laws and regulations as they relate to financial institutions including but not limited to Fair Credit Reporting, Consumer Protection, Privacy, Fair and Accurate Credit Transactions, Bank Secrecy/Anti-Money Laundering, Funds Availability and Electronic Funds Transfers Acts.
- Knowledge of Teller Line and front office functions.
- Understanding of research techniques necessary to locate records.
- Knowledge of intermediate investigation strategies and high level legal implications.
- Strong communication skills and excellent interpersonal skills.
- Effectively handle tense discussions with members and third parties when attempting to clarify and determine fact situations involving fraud acts.
Abilities
- Ability to handle personal and sensitive information with tact and diplomacy and keep information confidential.
- Ability to maintain a strong backbone in support of position when bullying/intimidation is attempted by member or third party.
- Ability to meet deadlines with minimal errors and no errors that result in financial loss to the Credit Union.
- Ability to work as a team member.
- Ability to be persistent and work well under stress.
Experience
- Five or more years banking or financial service experience in a bank or credit union.
Education
- Bachelor’s Degree preferred or a combination of experience and education sufficient to perform job functions.
ADA Requirements
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.