Library Technician (LaPorte Branch Library)
Harris County
La Porte, TX 77571
$20 an hour
Description
Position Description
Harris County Public Library (HCPL) - History
What began in 1921 and the years following as a collection of small libraries housed in stores, post offices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.
In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their
communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace—it’s where individuals can grow, inspire, and contribute to meaningful change.
What you will do at Harris County Public Library:
This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.
Duties and Responsibilities:
- Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
- Assists patrons on computers, answering phones, and assisting with request for assistance
- Checking in and delivery of holds, returned items, and new items
- Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
- Basic reference service in the library and during outreach events
- Promote library services to the community
- Accurately enter data, handle sensitive customer information, and handle cash transactions
- Maintain and promote an engaging and attractive library collection
- Attend staff meetings, activities, and professional conferences and actively serve on committees
- Other duties as assigned
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High School diploma or GED equivalency
- One (1) year of verifiable Customer Service experience
Additional Information:
- Available and reliable transportation for work-related duties
- Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
Knowledge, Skills and Abilities:
- Customer service principles promoting positive partnership and public relations
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
- Ability to work well with public and staff members
- Cash handling practices ensuring accountability and accuracy
- Work with various cultural and ethnic groups in a discreet and effective manner
- Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
- Proficient with the Internet and Office 365
- Must use your personal mobile device for our Multifactor Authentication process
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Language:
- Bilingual (preferred)
General Information
Position Type and Typical Hours of Work:
- Full-time | Regular
- Typical shifts are Day, Evening, Nights, Weekends, etc.
- Paid Biweekly
Work Environment:
- This job typically operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
- There could be exposure to dangerous or aggressive/adverse populations.
-
Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying.
Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.
Reporting Relationships:
- Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
- Supervises Positions: None
Work Location:
- La Porte Branch Library - 600 South Broadway, LaPorte, TX 77571
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by department.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com