Event Staff, Houston
Cohera
Houston, TX
$30 an hour
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:
Work assignments are not guaranteed on a regular schedule and may be sporadic, with periods of inactivity.
- Be friendly, professional, attentive and always treat others with dignity and respect.
- Know all details of the Event Staff Agreement (reimbursable, code of conduct, scheduling, communications).
- Attend required annual in person and online training classes, complete by due date.
- Be thoroughly familiar with the details of your assigned shift and follow direction given by your Event Manager.
- Have reliable transportation to be able to travel throughout your resident city, expect to cover the first 25 miles on your own, the balance can be submitted for reimbursement.
- Be punctual and arrive prepared for your shift when scheduled:
- Print Schedule of Services, group sign and/or the program manifest.
- Bring a clear clip board, counter/clicker, fully charged smart phone, phone charger, water, snacks, and meals.
- Arrive in uniform. If a uniform has not yet been provided, wear an all-black short-sleeved shirt and black pants.
- Keep records of guest counts, driver details, and any pertinent event information. Communicate any updates, changes, or challenges to your Event Manager.
- Perform duties as per the Schedule of Services which will be emailed prior to the event.
- Assist and support your fellow Event Staff.
- When interacting with clients, hotel partners and vendors - be attentive, patient, and professional.
- Be proactive in anticipating clients’ needs and in taking steps to ensure an exceptional program and experience.
- Be reactive to issues that may arise during the program.
- Maintain a good, general-working knowledge of local destinations in your city/event location (i.e.: fun facts, historical events).
- Using the Dayforce mobile app, clock in and out at the start and end of each shift, confirm recorded hours, and submit all expenses in alignment with the payroll calendar.
- Each employee at Cohera is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.
- Work well in a fast-paced team environment, be willing to help others, work overtime when required, and deliver quality service to our clients.
- Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.
- Generate new and innovative ways to improve Cohera products and services.
- Recognize essential elements of a challenge and develop creative solutions.
- Respond quickly to changing circumstances, anticipate new developments where possible, be receptive to new ideas/methods.
- Act in a forthright way.
- Give and accept feedback constructively.
- Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations.
- Any other duties as assigned.
This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision.
COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Minimum of one year work experience in hospitality industry.
- Be familiar with your area’s hotels, tourist areas, attractions, and airport.
- “Can Do” attitude with strong people and communication skills.
- Knowledgeable with technology (smart phones, tablets, computers, printers, etc.) and capable of:
- Responding quickly to Dayforce app push notifications.
- Comfortably navigate the Dayforce mobile app to manage timekeeping and expense submissions, ensuring all entries are accurate and submitted by the required deadlines.
- Computer, phone, copiers, smart phones, tablets and other standard office equipment.
The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:
- Frequently required to perform administrative and professional work using writing tools and electronic media.
- Required to be ambulatory to move around freely between buildings and between levels within buildings.
- Occasionally lift and/or move up to 30 pounds.
- Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.
Work assignments are not guaranteed on a regular schedule and may be sporadic, with periods of inactivity.