Assistant Chief Concierge
The Post Oak Hotel
Houston, TX 77027
Description
Overview:
What we offer you:
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Assistant Chief Concierge
The Post Oak Hotel is seeking an Assistant Chief Concierge to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Assistant Chief Concierge supports the strategic leadership and daily operations of the Concierge department, ensuring a personalized guest experience at The Post Oak Hotel, adhering to proper standards and compliance with Forbes Five-Star service requirements.
Responsibilities:
- Support the Concierge and Guest Experience departments in leading, mentoring, and developing the colleagues
- Maintain detailed guest preference records to enhance recognition and personalization
- Ensure seamless coordination of transportation, dining, entertainment, security, special requests, and etc
- Maintain strong vendor relationships
- Monitor service recovery opportunities and implement continuous improvement initiatives
- Conduct regular audits and inspections to assess the quality of service and identify areas of improvement
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
- Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
- Minimum of 5 years of experience in Concierge, with at least 1 year in a leadership role, luxury or Forbes experience required
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Must be able to manage colleagues, show initiative in job performance, and be effective in handling problems in the workplace
- Must be able to work with and understand financial information and data
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
- Complimentary parking and colleague meal
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.