Clinical Applications Coordinator
US Heart & Vascular
Houston, TX 77004
Description
US Heart and Vascular is in need of a Remote Clinical Applications Coordinator to join our IT team in Houston, TX.
Position Summary:
The Clinical Application Coordinator is responsible for acting as a clinical application expert in the practical use, configuration, and operationalization of the EMR, practice management software, and other applications used to deliver care in the Healthcare setting.
Responsibilities & Duties:
- Identify and evaluate current processes and functionality within the EMR to drive improved efficiency and usability for clinic users.
- Supports reporting design and development of trackable EMR data inputs and outputs to include EMR enhancement recommendations and design.
- Strategic leader on data integration and visualization related to medical operations programs and return on investment, clinical effectiveness, and optimization.
- Liaison between medical informatics related to program strategy and client implementation needs.
- Conducts or participates in conference calls on a regular basis and effectively communicates weekly project status and timeline updates.
- Drives integration and optimization across products, disciplines, and lines of service.
- Support Medical Operations and Clinical Applications Delivery as needed.
- Respond to end-user requests for issue resolution, create and monitor support tickets and work to resolve problems quickly and accurately
- Create, modify and terminate (if necessary) eClinicalWorks user accounts and user groups, including modifications of appropriate security settings.
- Deliver EHR training to new employees as well as training on new features to existing employees.
- Assist in various reporting functions, using both native eClinicalWorks tools and external reporting tools.
- Work with various departments (Clinical, Operations, Finance, etc.) to examine workflows within eClinicalWorks and make updated recommendations as appropriate.
- Work with outside entities as required with regards to eClinicalWorks interfaces (e.g., Care quality, CommonWell, laboratory, etc.)
- Identify, assess, troubleshoot EHR related issues as they occur, and see through to full resolution.
- Consult with IT Team, Clinical Manager(s) and Department Supervisors for issues that require additional assistance as needed.
- Performs other related duties as required for our Birmingham, Alabama and Lafayette, Louisiana office locations.
Requirements:
- Minimum of 2 years supporting an enterprise-class Electronic Health Records system, with at least one of those years supporting eClinicalWorks.
- eClinicalWorks experience required.
- eClinicalWorks Super User verified training / certification preferred but not required.
- Strong knowledge of HIPAA rules and regulations.
- Strong written and oral communication skills.
- Certified Medical Assistant, LPN or bachelor’s degree preferred.
- Two years of application responsibility in a healthcare environment.
- Knowledge of front and back-office utilization of financial and clinical information systems is preferred.
- Previous experience working in an outpatient clinic or doctor’s office is preferred but not required.
- Previous experience in cardiology preferred but not required
- Clinical experience and understanding of physician practice operations is required