Call Center Customer Service Representative
Harris County
Houston, TX
$20 - $22 an hour
Description
Position Description
We are seeking a motivated and experienced Call Center Representative to assist in our Call Center customer service team. Must have strong leadership, communication, and problem-solving skills. Must have ability to motivate a team and foster a positive work environment. Must answer calls in the call center in a timely and quality manner. Must provide appropriate information and instruction as to the various resources available to meet the needs of our customers. Forward calls as needed to the appropriate departments, divisions and offices. To achieve optimum efficiency and accomplish goals of the District Clerk’s Office, as outlined in the Organizational Strategic Plan, Section Operational Plan and Mission Statement. To adhere to all Administrative Standard Operating Procedures.
Duties and Responsibilities:
- Must have strong leadership, communication, and problem-solving skills.
- Must have ability to motivate a team and foster a positive work environment.
- Must answer calls in the call center in a timely and quality manner.
- Must provide appropriate information and instruction as to the various resources available to meet the needs of our customers.
- Forward calls as needed to the appropriate departments, divisions and offices.
- To achieve optimum efficiency and accomplish goals of the District Clerk’s Office, as outlined in the Organizational Strategic Plan, Section Operational Plan and Mission Statement.
- To adhere to all Administrative Standard Operating Procedures.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 35 W.P.M. and 80% accuracy.
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test
Please see testing instructions in the General Information section below.
Education and Experience:
- High School Diploma or G.E.D. equivalent from an accredited educational institution.
Knowledge, Skills, and Abilities:
- Must possess intermediate computer skills in the following applications – Microsoft Windows, and Microsoft Word.
- Keyboards at 35 wpm.
- Must be able to work under strict time constraints and work overtime upon request.
- Must be a team player.
- Ability to work independently with minimal supervision.
- Ability to handle customers in a polite, empathetic and courteous manner.
- Must have good time management skills.
- Must be capable of working under stress.
- Must possess excellent verbal and written communications skills.
- Must be able to work without direct supervision, have excellent analytical, decision-making, prioritization and organizational skills.
- Must act as a role model for the section, presenting oneself as a professional employee for the other employees to emulate.
- Must be eligible for employment in the United States.
- Testing will be required. (Grammar 80%, Typing 35 words per minute) at 80% accuracy)
- May be required to wear a headset.
- May be required to lift boxes up to 35 pounds.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Register Online for the HRT Clerical Skills Test using the following link:
https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test
- Click the above link to the HRT Clerical Skills Test registration page.
- Click on "Apply" to submit your request for testing.
- You will receive a test invitation and instructions via e-mail within 48 hours.
- You will have no more than 5 business days to access and complete testing.
- Your score will be automatically uploaded to your application.
- The test may be taken once every 30 days.
- Most recent test scores are retained for up to 6 months.
Position Type and Typical Hours of Work:
- Regular Full-time
- Monday - Friday | 8:00 a.m. - 4:30 p.m
Salary:
- $20.00 - $22.00 Hourly
- Depends on Qualifications
- Based on 26 Pay Periods
- Plus, benefits
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
Paid Time Off (PTO)
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave
- Sick Leave
Retirement Savings Benefit
- 457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by department.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com