Front Office Supervisor
JW Marriott Houston
Houston, TX 77002
Description
The Front Office Supervisor will deliver service in a courteous, professional, and efficient manner, performing a variety of tasks primarily related to guest check-in and check-out, while contributing to a seamless and positive overall guest experience.
Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guest
- Ability to work overtime and irregular hours as needed
- Other duties as assigned by the leader
Education and Experience
- HS Diploma or equivalent
- Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination