Information & Referral Specialist (Bilingual)

Salary

Depends on Qualifications

Location 

Houston, TX

Job Type

Regular Full-time

Job Number

13053

Department

Public Health Services

Division

Environmental Public Health

Opening Date

07/11/2024

Closing Date

8/20/2024 11:59 PM Central

• DESCRIPTION
• BENEFITS
• QUESTIONS

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
Under the supervision of the Operation & Technology Manager, the Senior Information & Referral Specialist will support the Environmental Public Health (EPH) division, through assigned duties including customer service and constituent interaction, handling inquiries, administrative support, documentation, and accurate entry of data into the appropriate systems.

Duties & Responsibilities:

• Greet citizens in a professional and courteous manner, answer calls, take messages and field questions from the public, industry and agencies, handling inquires when able and/or referring them to appropriate personnel.
• Provide complete and accurate information to callers requesting environmental public health services.
• Take complaints from citizens during regular working hours, enter all information into applicable database, and assign to an investigator.
• Accurately enter data into various databases, spreadsheets, and/or documents that would come from citizens and/or business personnel.
• Collect funds for Harris County permits and keep records of collections.
• Schedule and confirm appointments for citizens, employees, and supervisors.
• Mail letters, permits, material, and various other items.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. 

Harris County is an Equal Opportunity Employer
  https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email [email protected].
 
 This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School diploma or equivalent required.

Experience:

• At least one (1) year of customer service experience required.
• Proficiency in Microsoft Office Applications.

Language:

• Bilingual (English/Spanish)

Knowledge, Skills & Abilities

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs
• Communicates clearly and effectively, both orally and in writing
• Ability to handle difficult people and situations in a professional manner.
• Must demonstrate a professional image and have a cheerful, helpful phone voice.
• Must be able to handle multiple projects and be a team player.
• Organizes and maintains work environment to allow for maximum productivity

Core Competencies:
Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Position Type

• This is a Full Time | Regular position
• Monday through Friday | 8am - 5pm
• Other days and hours as necessary

Work Environment:

• This position operates in a professional office environment.
• This role routinely uses standard office equipment such as computer, phones, photocopiers, etc.

Physical Demands:

• This is primarily a sedentary position.

Work Location:

• 1111 Fannin St, Houston, TX 77002 

Employment may be contingent on passing a drug screen and meeting other standards.
 
 Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.