SALES ENGINEER II
Frazer, LTD
Houston, TX 77081
$60,000 - $114,000 a year
Description
Are you impatient but pretty much take charge when you’re the expert on something? Do you need to get things right and will let others know when they aren’t? When given something new to learn or research, are you like a bulldog trying to get all the facts? Would you rather just do things yourself because no one can do it better than you? Do you like being the in-house expert on stuff you know about?
If this sounds like you, then we need to talk…
Frazer, a leading builder of emergency medical vehicles, is currently seeking a Sales Engineer to join our team. The Sales Engineer at Frazer reports to the Sales Operations Director, and is responsible for providing the back-end, operational and administrative support to the Regional Sales Managers through all aspects of the sales process by becoming a product knowledge expert while demonstrating a high degree of accuracy and productivity with computer software to include data processing, document handling, administration, spreadsheets, and other support functions.
What Does a Week in the Life of the Sales Engineer Look Like?
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Supports regional sales managers to accurately configure, price, and quote complex products for customers such as ambulances, stretchers, and other medical equipment.
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Supports regional sales managers to evaluate and respond to bids and formal requests for proposals to include periodic bid submissions of product offerings and prices to purchasing groups.
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Ensures that all incoming orders are processed correctly and in a timely manner.
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Ensures that each sales person has all the information necessary to effectively communicate with their customers regarding units in production.
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Performs hands-on inspections on used units that customers bring in for re-mounting on a new truck chassis.
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Represents the customer while collaborating with engineering, purchasing, and production throughout the sales cycle and order fulfillment process.
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Overcomes challenging dealer communications by consistently and deliberately verifying chassis orders.
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Ensures that customer visits and unit deliveries are scheduled, coordinated, and executed efficiently and on time while maximizing customer satisfaction.
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Ability to quickly and accurately adapt to changes.
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Supports Regional Sales Managers and customers with travel logistics by booking airlines, hotels, rental cars as needed while minimizing travel costs.
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Performs pre-delivery vehicle inspections.
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Supports regional sales manager at final inspection and in-service delivery walk-around with customers when their unit is ready for pickup.
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Ensures that invoicing processes and payment collection is proactively managed to minimize errors and ensure the most timely receipt of payments possible.
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Actively live out Frazer Core Values while working with Frazer employees, vendors, and customers to help achieve team, department, and corporate goals.
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Learns and reinforces safe and proper work procedures while actively following Frazer Safety programs and other policies outlined in the Employee Handbook.
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Actively pursues productivity enhancements by recommending and/or implementing policy and process changes to improve effectiveness or efficiency.
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Any other duties assigned by the supervisor.
Secondary Duties:
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Hosts in person and remote customer specification review meetings to understand and address customer requirements.
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Responds to customer inquiries by phone, email, in person, or by mail providing technical specifications, pricing, quotes, and other information as needed.
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Proactively maintains contact with existing customers to keep contact information, sales opportunities, interactions, estimates, order forecasts, customer orders, and more up to date in Frazer company computer systems.
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Builds customer relationships and promotes Frazer solutions by attending trade shows, events, customer dinners, and hosting customer site visits.
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Attends daily & weekly sales & marketing meetings via in-person, telephone or video conference.
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Submits accurate monthly expense reports on time.
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Enter time in UKG and verify weekly.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee in this role. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
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High School Diploma or GED
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2+ years relevant experience
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Ability to pass background and motor vehicle record check
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Reliable form of transportation and vehicle insurance
Preferred Education and Experience:
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College degree preferred
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2+ years experience in inside sales or engineering
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Experience selling to municipal governments
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Fire/ EMS background
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Experience using Customer Relationship Management (CRM) systems
What's it like to be a part of the Frazer Family?
Frazer is a fast-paced company that is creating some of the most innovative vehicles in the world. You'll find a unique team of individuals who continue to push the boundaries of what is possible in the Healthcare and EMS space. A diverse team, a great culture, and a positive work environment are just some of the things that make working at Frazer so rewarding.
What Kind of Employees Thrive at Frazer?
Frazer is a company with a diverse group of employees from all over the world. Frazer welcomes employees with all types of backgrounds, cultural and socio-economic backgrounds. If you are hard working, honest and drug-free, you will love working at Frazer.
Safety & Drug Policy
Employee health and safety is a priority here at Frazer. We're committed to providing a safe, secure and productive environment for our Frazer family.
To help with this, we perform thorough background checks during the hiring process for all candidates. Convictions will not disqualify you from employment at Frazer, but failure to tell us about it up front will. Also, Frazer has a zero tolerance drug use policy and you must pass a pre-employment drug screen. If you can’t pass it, we’re not the place for you.
A True Culture
Frazer is a company that relies on its core values and the drive of its people. With a focus on longevity and employee success, Frazer welcomes its employees to push the envelope and drive improvement across all aspects of the company. At Frazer, you can unleash your potential!
Employee Driven Benefits
At Frazer, we take pride in listening to what our employees want in benefits. We've come up with a unique set of employee benefits and designed them around our culture.
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Weekly paycheck, so you can shop every Friday!
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Health Care Insurance
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Dental Benefit options
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401k plan with a company match!
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Disability Insurance
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Paid Time Off that begins accruing your first day of employment
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Eight paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
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The “Company Kitchen” on site for lunch and snack choices
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Flexible Work Schedules
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Professional development and skills training
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Free Life Skills Training such as financial wellness classes
How Performance is Evaluated
Communication and collaboration are key at Frazer and we encourage an environment filled with positive feedback and constructive criticism, to unleash your potential for real professional growth! We use things like self-evaluations, group reviews, and quarterly check-ins to help define a clear path to success. You will also have an opportunity to give feedback to peers to help them to grow in their roles as well.
Skills (to Pay the Bills)
Here's a list of a few competencies that the Sales Engineer at Frazer should have…
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Confident, independent, competitive, self-starter
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Reserved, quiet, serious, sincere
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Somewhat tense, impatient, quick
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Accurate, careful, thorough, self-disciplined, dutiful
Software Knowledge
Also, here are a few software packages that the Sales Engineer would eventually need to be versed in. Don’t worry . . . we expect some on-the-job training.
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Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
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UKG (HRIS)
Oh, and $alary
Of course, we didn't forget salary… Frazer offers competitive pay and this role will start with a salary between $60,000-$70,000 annually (with bonus potential) depending on education, certifications, and experience.
Work Schedule
The Sales Engineer will work Monday - Thursday 7:00 AM-4:30 PM, Friday 7:00 AM - 11:00 AM. Frazer currently runs two shifts, Monday through Friday with overtime on weekend work as needed. Late afternoon/evening/weekend hours may be required as needed. Work schedules may change to accommodate production needs.
Application Process
If this sounds like a great opportunity to you, visit our website to complete the following steps:
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Online application
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Resume and optional cover letter
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Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
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WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.
Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.
We look forward to hearing from you!