Sales & Marketing Operations

• Oversees day-to-day operations of the sales operations team, including resource allocation and workflow management.

• • Sales Operations Team consists of Sales Engineers, Sales Ops Specialists, Used Vehicle Fleet Administrator and Transportation Specialist, Billing and Invoicing Coordinators and Sales Administrative Coordinator.
• Ensures sales processes are clearly documented, communicated, and followed.
• Tracks pipeline health, maintains CRM data accuracy, and ensures timely updates to dashboards and performance reports.
• Oversees pre-order, pre-production, and post-production sales processes.
• Provides quoting tools, spec sheets, pricing calculators, and maintains all pricing lists (module, chassis, options, co-op).
• Maintains accuracy, usability, and data integrity across CPQ and CRM systems.
• Maintains an online dealer resource library or portal and provides dealers with sales tools and materials.
• Coordinates with accounting and customers to facilitate timely customer payments and manage cash flow forecasts.
• Ensures business licenses are maintained in all applicable states.
• Creates, manages, and updates the sales operations budget quarterly.
• Assists in developing and executing sales incentive and commission programs.
• Oversees ordering of customer specific and stock chassis to ensure accurate on time delivery.

Team Leadership & Development

• Leads, coaches, and mentors the Sales Operations team, including conducting regular one-on-one and skip-level meetings.

• Conducts annual performance reviews, delivers structured feedback, and develops individual growth plans.
• Monitors and reports on team member promotability; identify and develop high-potential employees.
• Recognizes top performance, celebrates wins, and addresses underperformance or issues as needed.
• Oversees hiring, onboarding, and training of new team members.
• Establishes and executes training programs, including bi-monthly sales and marketing training sessions and CRM/CPQ tool training.

• Supports leadership development and professional growth opportunities for team members.

Process Improvement & Data Governance

• Leads after-action reviews to identify lessons learned and enhance workflows.

• Defines and maintains system roles, permissions, and data governance practices (naming, structure, visibility).
• Maintains data accuracy and cleanup protocols for contacts, leads, and accounts.
• Collects feedback on tools, updates processes accordingly, and creates help guides, documentation, and video walk-throughs.

• Stays current on technology trends to improve system performance and recommend enhancements.

Collaboration & Communication

• Collaborates with sales leadership to develop short, mid, and long-term team goals.

• Works cross-functionally with Engineering, Accounting, Service, Operations and Marketing to ensure alignment and support.
• Aligns sales materials and messaging with current strategy; collaborate with marketing to refresh materials regularly.
• Develops a formal process for Director involvement in escalations.
• Supports internal communication efforts (newsletters, team huddles, etc.) and promotes participation in company events and culture-building activities.
• Maintains various Frazer price lists not limited to module pricing, chassis pricing, options pricing, co-op pricing.

Customer & Dealer Support

• Responds to customer inquiries, requests, or complaints, providing information as needed.

• Monitors and improves customer satisfaction (Net Promoter Score).
• Attends customer/prospect meetings, lunches, dinners, and other sales-related activities as needed.
• Responsible for identifying, preparing, submitting, reviewing, and executing multi-year co-op purchasing contracts.

Secondary Duties

• Submits timely expense reports and log time accurately.?
• Approves weekly digital time sheets and department time off requests.
• Maintains compliance with all Frazer safety programs and internal procedures.?
• Takes initiative to recommend policy/process improvements that enhance productivity or customer experience.?
• Remains flexible to assist with any duties assigned by leadership as business needs evolve.

• Minimum three years of experience in Sales Operations Management.
• Minimum three years experience in a leadership role leading teams of 5 or more.
• Effective use of Google suite, or similar (Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets).
• Excellent spreadsheet, query, analytics, and reporting skills
• Bachelor's Degree or equivalent work experience is required.
• Ability to pass a background check and an observed drug test.
• Clean driving record and ability to be added to the company insurance.
• Reliable form of transportation and vehicle insurance.

• Previous proven track and experience selling to municipal governments
• Fire/EMS background.
• Familiarity with sales & marketing strategies “They ask, you Answer” and “Challenger Sale”.

• Weekly paycheck, so you can shop every Friday!
• Health Care Insurance
• Dental Benefit options
• 401k plan with a company match!
• Disability Insurance
• Paid Time Off that begins accruing your first day of employment
• Ten paid company holidays and ability to take time off during company shut down from Christmas to New Year’s Day!
• Self-serve micromarket on site for lunch and snack choices
• Professional development and skills training
• Free Life Skills Training such as financial wellness classes

• Google G-Suite (Gmail, Documents, Drive, Spreadsheets, etc.)
• UKG (HRIS)

• Online application
• Resume and optional cover letter
• Culture Index Survey - as part of our process, please take this short survey (5-12 minutes to complete) on a computer, tablet, or laptop NOT a smart phone. It does not always function properly on smart phones and is difficult to see. Also, please take the survey in your native/first language (there are multiple choices besides English in the drop down menu if needed).
• WOTC Questionnaire- Frazer participates in the Work Opportunity Tax Credit (WOTC) program, which is a federal program designed to encourage the hiring of members of certain demographic groups that typically have more difficulty securing and retaining employment. While this is optional, we encourage you to answer the following questions, completely and honestly, your answers will be kept confidential and will have no effect on your job opportunity or any benefits you or your family may be receiving.

Thanks again for your interest in Frazer. Should your skills and qualifications meet those of the position, we will contact you further. Please check your email for further application status updates.

We look forward to hearing from you!