Restaurant Associate – 7-Eleven

Responsibilities

• Provides prompt, courteous customer service by discovering guest’s needs.
• Rings up all sales on cash register, or point-of-sale equipment properly and accurately. Using suggestive selling
  techniques.
• Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for
  products sold.
• Follows policies and procedures established to prevent loss or cash and merchandise due to actions by
  employees, vendors, and customers. Ensures proper cash handling procedures and policies are followed.
• Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in
  the Emergency Response and Reporting Procedures and Policy Manual.
• Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that
  floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all
  times.
• Reacts and reports to customer complaints tactfully and promptly.
• Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Performs service transactions in accordance with company policy such as s lottery sales and redemption; vendor
  coupon redemptions; company approved credit cards, and etc.
• Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards;
  reporting unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reporting such activities to the Facility Manager.
• Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, etc.)
• Complies with all food safety behaviors including proper handling procedures, temperature requirements, and
  established sanitary standards.
• Receives products from vendors, following correct procedures. Assist management in vendor check-in.
• Maintains merchandise including proper rotation, storage, stocking, and pricing promptly/accurately.
• Assists in maintaining proper inventory levels and audits.
• Maintains knowledge of all products offerings and promotions.
• Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
• Maintains a professional appearance in accordance with company uniform and personal appearance policy.
• Performs other duties as assigned.
• Reports to work on time and when scheduled.
  Qualifications
  Education/Experience
  Must meet the minimum age requirements as defined per company policy. High School diploma or GED is
  preferred. Previous sales experience is preferred. Maintains current food handlers or food safety certification as
  required by county. Must be authorized to work in the United States.
  Knowledge and Skills
  Demonstrates sales and customer services skills. Ability to read and interpret documents such as rules, operating and
  maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before
  customers and employees. Ability to add, subtract, multiply and divide in all units of measure using whole numbers,
  common fractions, and decimals. Ability to exercise sound judgment and work with minimum supervision. Ability to
  perform basic computer skills.
  Revised: 04/07/2023
  2
  Physical Functions
• Must be able to stand and/or walk for full shift.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from
  ground to waist level (i.e., assisting in stocking/maintaining inventory levels.)
• Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.)
• Ability to bend at the waist with some twisting, up to one hour of the workday.
• May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or
  remove signs.
• Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand
  coordination and may require bilateral coordination of hands, up to four hours of the workday.
  Working Conditions
• Employee performs approximately 95% of work indoors. Outside work will be required.
• Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler
  and/or freezer.
  Equipment, Tools, and Materials
• Employee must be able to utilize the following electric equipment: telephone, cash register, fuel console, lottery
  machine, money order machine, microwave, grill, coffee/cappuccino machine, etc.
• Employee must handle liquids, and certain cleaning solvents.
  Work Schedule
• Committed to work assigned hours and/or adjust work schedule as requested by manager.
• Must be able to work flexible hours (nights, weekends, and holidays.)
• Stores operate 24 hours a day, 7 days a week.
  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job
  functions. Essential functions are job duties that an employee must be able to perform with or without reasonable
  accommodation. All the responsibilities listed above are considered essential job functions to this position.
  Revised: 04/07/2023
  3
  Restaurant Associate
  Responsibilities
  Provides prompt, courteous service by greeting and assisting guests.
• Performs duties necessary to maintain stores cleanliness, and basic upkeep (food preparation areas, shelves,
  counter space, etc.), ensuring that areas are sanitary and presentable at all times.
• Complies with all food safety behaviors including but not limited to proper food handling procedures,
  temperature requirements, and bad merchandise record. (All Restaurant Associates are required to wear latex
  gloves while handling and preparing food products.)
• Maintains knowledge of all products offerings and promotions. Supports advertising campaigns, sales
  promotions, and properly displays food. (Building and taking down of display)
• Maintains 100% in-store efficiency on top selling menu items.
• Receives product from vendor and follows correct procedures (building and taking down displays.) In addition to
  assisting management with ordering and vendor check-in.
• Monitors food activities to ensure that guests receive exceptional service. Examine food products to ensure that
  it is correctly priced. (Inventory levels, pricing, stocking and rotating merchandise.)
• Keeps food service display fully stocked, ensuring merchandise faces front at all times.
• Prepares food items per required menu and recipe for affiliated stores.
• Assembles high-margin products as directed by Food Service or Facility Manager.
• Follows Company policies and procedures, and all laws governing beverage and tobacco sales.
• Follows all credit card, money order, and check cashing policies.
• Regularly looks for and eliminates safety hazards. Reports unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reporting such activity to management.
• Uses suggestive selling techniques, when operating the cash register, and all point-of-sales equipment.
• Follows Company policies and procedures established to prevent loss of cash and merchandise due to actions by
  employees, vendors, and guests.
• Safeguards cash and merchandise; follows Company robbery prevention and reaction procedures as provided in
  the Emergency Response Reporting Procedures and Policy Manual.
• Reacts to and reports customer complaints tactfully and promptly.
• Maintains a professional personal appearance in accordance with Company Uniform and Personal Appearance
  Policy.
• Reports to work on time and when scheduled.
• Performs other duties as assigned.
  Qualifications
  Education and Experience
  Must meet the minimum age requirements as defined per company policy. High School diploma or GED is preferred.
  Previous food service experience is preferred. Must maintain current food handlers or food safety certification as
  required by county. Must be authorized to work in the United States.
  Knowledge and Skills
  Demonstrates sales and customer services skills. Ability to read and interpret documents such as rules, operating and
  maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before
  customers and employees. Ability to add, subtract, multiply and divide in all units of measure using whole numbers,
  Revised: 04/07/2023
  4
  common fractions, and decimals. Ability to exercise sound judgment and work with minimum supervision. Ability to
  perform basic computer skills.
  Physical Functions
• Must be able to stand and/or walk for full shift.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to overhead, and/or 60 pounds from
  ground to waist level, up to thirty minutes of workday (i.e., assisting in stocking/maintaining inventory levels).
• Ability to push and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.)
• Ability to bend at the waist with some twisting, up to one hour of the workday.
• May be required to climb a ladder and/or stool, kneel or crouch to store or retrieve materials and/or place or
  remove signs.
• Ability to grasp, reach, and manipulate objects with hands all day. This handwork requires eye-hand
  coordination and may require bilateral coordination of hands, up to four hours of the workday.
  Working Conditions
• Employee performs approximately 95% of work indoors. Outside work will be required.
• Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler
  and/or freezer.
  Work Schedule
• Committed to work assigned hours.
• Must be able to work flexible hours (nights, weekends, and holidays.)
• Stores operate 24 hours a day, 7 days a week.
  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job
  functions. Essential functions are job duties that an employee must be able to perform with or without reasonable
  accommodation. All the responsibilities listed above are considered essential job functions to this position.