(HART) Program Coordinator

Salary

Depends on Qualifications

Location 

Houston, TX

Job Type

Regular Full-time

Job Number

13158

Department

Public Health Services

Division

Community Health & Violence Prevention Services

Opening Date

07/11/2024

Closing Date

8/11/2024 11:59 PM Central

• DESCRIPTION
• BENEFITS
• QUESTIONS

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
The mission of the Harris County Holistic Assistance Response Team (HART) Program is to reduce unnecessary law enforcement responses to non-emergency 911 calls. The HART program is currently administered by a contract vendor and consists of teams of behavioral health and social service workers and emergency medical personnel who respond to 911 calls requiring face-to-face interventions, low-acuity pre-hospital care, and other social welfare concerns.
Under the Direction of the Holistic Alternative Response Team (HART) Program Manager, the HART Program Coordinator is responsible for the day-to-day administrative and programmatic coordination of the HART contract vendor and collaboration with the Harris County Sheriff's Office (HCSO). The HART Program Coordinator will work closely with internal partners, the vendor, and HCSO to ensure contract, program requirements, and outcomes of the HART Program are met and accurately documented and reported.

Duties & Responsibilities:

• Coordinates with staff in the Community Health and Violence Prevention Services Division (CHVPSD), internal and external partners, the Harris County Sheriff's Office, and contract vendor to create, design and implement the HART program.
• Serves as a liaison between the Harris County Sheriff’s Office HART program staff responsible for coordinating and managing the 911 call system to ensure appropriate calls are routed to the HART vendor.
• Assist HART vendor with processing appropriate administrative documents with HCPH and other County departments such as vendor invoices, reports, and other administrative requirements as appropriate.
• Conduct regular field assessments to evaluate vendor performance and offer guidance on corrective measures when necessary.
• Collaborate with the Office of Communications, Education, and Engagement (OCEE) to plan, develop, and implement outreach strategies internally and externally to increase awareness, use, and confidence in the HART program across Harris County.
• Provide guidance to the HART program assistant on the administrative tasks associated with the HART program.
• Generate, modify, and organize reports, data and documentation as needed, encompassing daily activity summaries, field observation reports, as well as weekly and monthly HART reports.
• Monitor, facilitate, and oversee HART referrals to ACCESS Harris by maintaining open communication with a designated ACCESS program staff member(s) to guarantee a seamless transition between the two programs and ensure that HART program participants are successfully enrolled in the ACCESS Harris County Initiative.
• Other duties as assigned, including responding to an emergency event.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email [email protected].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's Degree in Social Work, Sociology, Public Health, or other related field.

Experience:

• At least two (2) years' experience in public health, social services, homeless and/or behavioral health operations, and program management.
• At least one (1) year of experience in Case Management.

Knowledge, Skills & Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint & Outlook)
• Ability to prioritize tasks and manages time to ensure that deadlines are met.
• Knowledge of contract management and oversight principles.
• Experience developing collaborative relationships with community stakeholders and partners.
• Experience implementing equity principles and strategies in social service, health, homeless, and/or other social safety net programming.
• Experience and knowledge of project management tool(s) and methodology.
• Ability to work cross-departmentally, work within multidisciplinary teams, oversee projects to completion, and measure results.
• Demonstrated experience in relationship and consensus-building, and meaningfully engaging community members in decision making and planning.

Core Competencies:
Organizational Leadership

• Understands the organizational mission
• Understands ethics and public good; is concerned with public trust
• Demonstrates respect for the opinions and beliefs of others

Collaboration

• Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
• Demonstrates a sense of responsibility for the success of the group
• Collaborates with others to improve quality and address needs

Innovation

• Ability to adapt to change

Interpersonal Abilities/Personal Characteristics

• Treats others with courtesy, sensitivity, and respect
• Behaves in an honest, fair, and ethical manner
• Assesses and recognizes own strengths and weaknesses
• Uses sound judgment
• Self-motivated
• Organizes and maintains work environment to allow for maximum productivity

Communication

• Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Languages:

• Bilingual (English/Spanish). 

General Information

Position Type, and Typical Hours of Work:

• This is a Regular | Full-Time position
• Monday through Friday: 08:00 am to 05:00 pm (flexible)
• Evenings and weekends as necessary; hours will vary earlier or later based upon division and department events and program needs.

Work Environment:

• Work environment is typically split between an office environment and field (outdoors).

Physical Demands:

• Persons in these positions frequently lift, carry, push, and pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

Work Location:

• Harris County Public Health - Community Health & Violence Prevention: 1111 Fannin St. Houston, Tx. 77002 
  
  

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.