Bilingual Customer Service Rep – Robert Half

Description

We are looking for a Bilingual Customer Service Representative in the renewable energy industry based in Houston, Texas. This role provides a contract to hire employment opportunity in a fully remote setting. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional service to our customers, maintaining accurate customer records, and assisting with account activation and inquiry resolution.

Responsibilities:
• Handle customer inquiries and issues via phone, email, and live chat, ensuring a high level of customer satisfaction.
• Process customer credit applications with precision and efficiency.
• Collaborate with the Member Accounts team to identify and resolve billing discrepancies.
• Maintain comprehensive knowledge of our products and the energy industry to educate customers and enhance their experience.
• Utilize critical thinking and problem-solving skills to troubleshoot issues and drive customer sign-ups through our support channels.
• Maintain accurate customer credit records using basic excel and data entry skills.
• Provide feedback to our Product team based on customer interactions to help improve our platform, services, and internal processes.
• Leverage your bilingual skills in English and Spanish to communicate effectively with a diverse range of customers.
• Actively promote and drive member sign-ups through our support channels.

Requirements

• Proficiency in both English and Spanish, with an emphasis on Spanish translation skills.
• Extensive experience in a high volume call center, demonstrating the ability to manage multiple tasks simultaneously.
• Proven ability to provide excellent customer support, resolving issues efficiently and effectively.
• Previous experience in the renewable energy industry would be an advantage.
• Solid skills in answering inbound calls promptly and professionally, ensuring a high level of customer satisfaction.
• Familiarity with call center customer service protocols and practices.
• Demonstrated ability to work effectively in an inbound call center environment, managing high call volumes while maintaining service quality.
• Strong communication and interpersonal skills, with a focus on building positive relationships with customers.
• Ability to work effectively as part of a team, contributing to a positive and supportive work environment.
• Commitment to continuous learning and skill development in the renewable energy sector.
• Willingness to work flexible hours to meet the needs of customers in different time zones.
• High level of computer literacy, with the ability to quickly learn new systems and software.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use. Job Reference: 04170-0013096001-usenStaffing Area: Administrative & Customer Support